Understanding Request, RITM, Task in ServiceNow.

Here we see basic terminology circling around RITM, REQ and TASK. This terms are very important while working on ITSM module in ServiceNow.

[pampapathi]

It's amazing, please do more videos like service catalog, workflow.

[anandranganath]

Thank you very much, very informative

[DavesTutorials]

Hey, Great video. Thank you for sharing. If a service desk team is monitoring the task queue and completing them as they are created, I have a question. If they open the task, I understand the task contains limited details such as "Create ANPC account" but there are no details on the user. Does the analyst then need to open the RITM and/or Request to find these details to complete their task?

[karthiganagaraj]

Hi!
Hope this finds you..
Is there a way to find if any attachment is attached to the RITM of request in service now by creating a report!?
I have limited access to snow in my vm!
They have restricted most of the functionalities! I can't do scripting as well..
Reporting is the only way.. could you please help me with it!?

Hoping for your reply..

[_Haters]

Hello, madam it been very long time, you have not uploaded new videos pls upload realtime scenarios which u faced.

[varikuppaladileep]

Hi I have. A scenario why the ritm state still in work in progress when sctask is closed .is there any issue with the flow designer

[oceanmisra]

how to raise a request for non catalouge

[ajaykumar]

How to find the job regarding service now catalog and RITM Stask i am not getting job i have 3 years experience.. Please help me

[ajaykumar]

Can u Tell me how to apply for this job?