Qantas’ UNFORGIVABLE Fall From Grace!

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How quickly can an airline fall from grace? How can an airline corrupt its image… ALMOST overnight from an internationally recognized and respected brand, to one of a greedy corporation that ANGERED tens of thousands of its customers, and millions more in its own country and beyond?
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[cyul]

A CEO and their friends lining their pockets with the help of complicit politicians, privatizing the profits, socializing the losses, subsequently leaving with a golden parachute and leaving others to clean up the mess.
What’s new?
I have heard that story before…

[paddle]

As a former pilot for Qantas Mainline, I can say that Joyce was the most hated CEO in Qantas' history. His contempt for his own staff was second to none. I know for a fact that he would NEVER eat on board a Qantas flight, for fear of having his food tampered with, by his disgruntled staff... 😗

[siinc.m]

Nah mate, we're all on the frequent flyer program for the points. Just 36, 000 more and I can get a single wine glass 🤣

[Kordozer]

there is nothing like flying to the World's most remote city (Perth) and QANTAS being your only option out...your 9pm flight has been delayed to 10pm, 11pm, midnight & now it's cancelled...here's a hotel voucher at 3am, but you must checkout at 10am...and your replacement flight is at 5pm!

[eeiunfh]

Australian here. Another interesting fact is that QANTAS has their invite-only "Chairmans Lounge" with highest level Frequent Flyer status. This is a very exclusive tier, and is awarded (at the CEO's diecretion) to decision-makers in very large companies that have a high-value commercial relationship with QANTAS. It is also awarded to nearly all politicians (State and Federal), judges. And the Prime Minister's 23-year-old son.

[theantipope]

Aussie here. I'm surprised that you didn't mention the real reason that Qantas cancelled so many flights, which because it was hogging airport slots it didn't need to keep their competitors from getting them.

[dal]

I am done with Quantas since 2018.
They canceled my flight an hour before boarding, provided no assistance with getting a replacement and refused to even refund my original ticket.
Never again.

[WillyNuz]

Alan Joyce always had this vibe and energy that stunk of corporate sleeze and greed. You can see it just by looking at the man.

[RYRY]

Australian here. Met Alan Joyce walking around on the streets of Sydney a few years back, truly a freak coincidence. Whilst walking down the street I asked him why he had run Qantas into the ground and he told me to "F*** off mate".

I swear this is 100% real.

[Trash_Can]

I flew for QANTAS from 1985 until I retired in 2019. When I started, it was a proud airline, staffed by enthusiastic and capable people. By the time I left, the continual trashing of the staff, by Joyce and his immediate predecessor, Dixon, had taken its toll. Another casualty of rapacious CEOs.

[MaiAolei]

Alan Joyce is not retiring. He has detached from his current host body to find a new one to parasite off of, like most CEOs.

[RossBond-zz]

I'm an Australian pilot, and the acronym in the Aussie aviation biz is Queer And Nasty Try Another Service. Their management has been nasty for a long time, they even cancelled the frequent flyer program some years ago, I lost a heap of points when that happened. Then there is their predatory pricing on routes where they have a monopoly. QANTAS is a government airline despite their claim to be a private company. I will never fly with them again.

[boeingdriver]

I flew for Qantas for 25 years, and over that time I watched a great airline slowly devolve into a shadow of its former self . It was as if its soul was being gutted from within. Be under NO illusion this started under Dixon whose personable skills with his staff were non existent, being openly hostile at times . He was by the end of his tenure hated by the vast majority of Qantas staff. Then we got his protege in Joyce (a big mistake) and the hostility between management and staff only increased. Joyce continued the systematic cost cutting started by Dixon revealing his true nature of only having respect for the shareholders and what was necessary to maximise his renumeration. A very sad period in the history of what was once a truly great airline.

[ianwright]

I am an Australian and absolutely hate this airline. As you correctly pointed out Qantas was once a point of pride for myself as an Australian icon but after the years of that troll CEO it is now the object of scorn, with a demoralised work force and a reputation that is in tatters.

[LordFordism]

As an Aussie and a shareholder I feel that the greedy and immoral behaviour of QANTAS was an absolute disgrace. Well done on making such a well made video, very informative and an important subject. Thank you very much!!

[oisajdfposid]

I flew from LAX to AKL yesterday on Air New Zealand, there was a poor lady sitting next to us when we were waiting to board that was supposed to be on a Qantas 787 flight from LAX to MEL who's flight had just been cancelled at the last minute and she had no idea whatsoever what was going on. She seemed to think they had re-booked her on flights LAX-AKL-MEL but there appeared to be almost no understandable communication from Qantas. Bottom line is the chaos is clearly still underway at Qantas

[urnldqx]

Australian here; it is also important to understand that the Australian market is, quote, "only big enough for 1.5 airlines". This means that Qantas knew and still knows it has really no competition - even internationally funded companies like Virgin don't see Australia as big enough a market to try to truly compete with Qantas' very heavily entrenched dominance.

And so, Qantas really was/is a monopoly and thus can get way with proverbial murder. Us Aussie customers have no choice, especially to rural/regional areas; either fly qantas or don't fly...in a country as big as USA...so we fly and endure Qantas' bad behaviours.

[saraho]

As an Irish woman, I am so embarrassed that Alan Joyce is one of our own. To make a mess of a company at home would have been bad enough, but to go to Australia, take one of the greatest airlines on earth- the pride and joy of the Aussies- and run it into the ground, is absolutely unforgivable. He is an embarassment and a disgrace... what a way to repay the kindness of the people who welcomed him into their beautiful country.

[brucetownsend]

Another thing you did not cover: when the ACCC sued Qantas over their sale of tickets on already cancelled flights, Qantas filed a completely unmeritorious defence in court, claiming that what they did was perfectly fine. That defence claimed that it was OK to sell seats on cancelled flights because a plane ticket does not oblige the airline to carry the customer on the flight in question.

[myronhartley-holl]

You missed the chairman’s lounge controversy. I think you should do a follow up on this. For years, qantas has been offering free membership to an ultra-premium lounge to politicians and heads of government departments and celebrities. These lounges are at most major airports. They have secret entries. Once inside, guests are given complimentary fine dining. Qantas staff individually remind guests when their flights are ready to board. This may explain why qantas was able to negotiate some of the unbelievable preferential treatment they got at tax payers expense. It’s called the chairman’s lounge. Look it up. Add it to your video.