I stayed up the Shard Hotel *honest thoughts, SHOCKED*

VLOG: @extragrackvlogs

[Thesparten]

Honestly, the pool and spa being closed should be grounds for a partial refund or some other compensation, those amenities are part of the price, right? So unless the 800 a night is already discounted, ❌

[laulau]

For that price I would 100% been pushing for a spa pass for a future date

[waterfall]

They should have put a disclaimer online about the spa being closed, it’s a little scummy how they make people pay full price for the hotel and only when you arrive do you find that it’s closed

[jelle]

10 minutes in wondering what you're getting for £800, no spa/gym, no mini bar, no alternatives offered...

[clandestinecoherence]

they should definitely give you a spa voucher - i’d be so annoyed that they didn’t tell you it was closed upon booking and also made you excited for an alternative only to put you on hold for so long just to say there’s no alternative

[mahadewiiii]

You are too nice Grace, you definitely should have pushed for something to compensate for the spa. I hope they watch this video and reach out to you to compensate. Surely in situations like this where renovations are being done the room should be discounted. Please tell me 800 pounds was not the discounted price!!! 😅 And the crappy chocolates on the pillows… it’s the least they could do! You are so sweet though Grace and so glad you enjoyed the experience and made the best of it! The view from the bath was pretty special though! ❤

[sianchild]

It's incredibly poor for them to have no spa or pool, not communicate it, and not offer a partial refund.

[jonap]

The pleasure you take in the simple things is a gift, Grace. The excitement about The Shard was great, but you have a gift for happiness. To be able to enjoy things like the turn down, or the views, and not to be overly upset about the spa, that is the key to happiness. Your parents have taught you well. Best wishes to your sister.

[karenprinz]

Honestly I expected a bit more. For that price the bed should have been done crisper and there shouldn’t have been a miscommunication with the spa services. But oh that bath view!

[FlapjackR]

I can’t help but feel really sad for you after this one. £800 for a nice bath, a £1 noodle pot, some supermarket biscuits and a room with no character overlooking a dirty train line and grey buildings (which was the upgrade!)
I would not have left without some sort of reimbursement or discount due to your most sought after experience being under construction.
Thank you for reviewing this so we can avoid disappointment. ❤

[Emmajah]

Maybe I'm way too fussy but for £800 I would have been requesting a spa pass for the future, asking for my bacon to be well done, going back to the reception and asking about the spa replacement! I would have been so disappointed for the price you paid

[bjaneeeee]

Not me thinking you name dropped Mr Grack by accident when you said “Joe loves bath products” I was like ahhhh, nooo!! Panic!! 😂😅

[JulieConkle]

I worked at a little old Comfort Inn back in the day, and for me, a complimentary free night's stay with spa should have been offered to you for your inconvenience.

[triciamulan]

Grace is an angel because I’d be kicking off so hard on that phone call. The staff member was so rude and to not even offer you any kind of compensation when you’re paying as much as you are is appalling. I hope they contact you as a result of this video and offer you something.

[kellybryson]

I'm glad you stayed there and saved me the $$. The bath was the only thung it really had going, IMO.

[Italiana]

Those Walkers biscuits are available in any grotty hotel. (trust me, I’ve stayed in loads for work)
I would have thought that an upmarket hotel such as The Shard would have had much nicer biscuits.
Love you Grace. ❤ xx

[renowen]

As much as I love the way you appreciate every little thing, with no Spa that is not worth what you paid. A discount or voucher is a given and I’m shocked it wasn’t automatically offered.

[Emmapat]

I'm so surprised they didnt do more to compensate you for the pool & spa being unavailable. They could have offered you a complimentary return trip to the spa, a massive discount on your stay, or the ability to change your booking to later in the year when the spa is available. Such poor customer service.

[channeleva]

Oh my. Grace you are gracious, which must be applauded. The Shanghai-la have let you down for sure. I am so surprised by their lack of customer service and the anything but high end snacks and nibbles, bed making etc. I really hope that they reach out to you. Keep being you! 💕

[nikki]

Looove the style of this video- the filming and audio is lovely to watch!
Horrified at the price of the room despite the spa being out of use 😳
Please keep these coming- love them!
I’d love to see a review for Limewood hotel in Hampshire.