Exploring Best Practices for User Training and Adoption

🔔 Want to learn about training and user adoption in Salesforce?

📣 Military Trailblazer (Career/Branding) Office Hours is a live forum to gather with Military Trailblazers and Allies to discuss career paths within the Salesforce ecosystem, best practices for exam study, personal branding strategies, marketing yourself on social media, etc.

This session featured Special Guest Co-Host:
⭐️ Lizz Hellinga, Salesforce MVP, Founder/CEO of Walden Edge

📍 Session Topic: Best Practices for Training and User Adoption

🕔 Time-Stamps 🕔
00:00 Welcome
00:23 Session Topic
00:45 Co-Host Introductions
01:15 Lizz’s Trailblazer Journey
04:58 Purpose of MTOH

⭐ Presentation: Creating Adoption Success ⭐
06:46 Intro - Creating Adoption Success
07:46 What is Adoption?
09:45 Who is responsible for adoption?
11:06 All About Stakeholders
14:47 How early should you be working on adoption?
16:58 Communication in User Adoption
27:39 What’s the best way to track user adoption if the users aren’t exactly loving the changes?
35:35 Can you provide an example of implementing sudden change rather than a gradual transition? How did you approach that differently?
37:24 Salesforce Tools to help with User Adoption
46:15 Connect with Lizz!

⭐️ More Questions and Answers! ⭐️
52:50 User adoption is important, but often one of the first things cut in budgeting decisions. How do you make a business case for leadership to include training?
55:56 What part does documentation play in adoption?

📅 When: Wednesday, 5:00-6:00 PM EST 📅
(Select the Career/Branding focused session)

#Salesforce #Trailhead #TrailblazerCommunity #Veterans #DavidNava

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Interesting to watch. I was watching Francis Pindar, who runs the London Calling Salesforce event. He spoke with a guy who started out as an accidental admin and is not a certified Technical Architect. He mentioned that when he's building things, he likes to get two users, who are sort of lazy and aren't your stellar or super users, and tries to aim the training and development of the GUI to them. To give the military analogy, think of WWII and the convoys we sent to Britain, to keep them going while we got ready to invade Europe. They had to move at the pace of the slowest ship, which was around 4 knots an hour. That's slow, and if you're being stalked by a Nazi submarine wolf pack, that's terrifyingly slow, but they did it. Marching to and from any place also goes at the pace of the slowest guy or the one with the shortest legs.