What is AirCover and how to use it as an Airbnb Host

Airbnb has rolled out a WONDERFUL New Host Damage and Liability Protection Program: AirCover. Airbnb Hosts, this is what you need to know about the pros and cons of airbnb aircover and how this "airbnb insurance" policy protects you (and to what degree it does. There's some fine print that can trip you up, so follow along and I'll show you the ropes.

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[warrencrescenzo]

I have condos in Ocean City, NJ. I recently had an irresponsible guest, who left a large mess, had marijuana bongs in the condo, lost a building key card and few other items. All fines are clearly stated on the house rules. Guests agree to read and agree to rules. Cover wants receipts that cannot be provided, because they were rules. The experience has dragged on for weeks now and I continue to get a limited response from cover. Looks like I am out!

[richardb]

We had a damaged TV from a guest at an Airbnb rental and have been unsuccessful at claims and are considering leaving Airbnb.

[DCBUNDLESHAIR]

I have just created a guestbook for vacation stay locations. Now I need this information to finish my other Air BnB. Thank you. Collaboration with other owners is welcomed.

[storiesfromasuperhost]

This is strange to hear they didn't cover pet damage. I had a young man book who told me he was bringing a house trained adult dog. He showed up with a girlfriend and a puppy as well. I rent rooms and told him this room was not big enough for all 4 of them. They did clean up the messes with Oxyclean and that bleached out the carpet. Before they left the puppy chewed the door frame. First I went to the guest who denied it all and he wouldn't pay. With great photos and receipts for the repairs. Airbnb did pay me and then went after him. This was in 2017. They never said they didn't cover pet issues. I am thinking as they were growing the rules kept evolving.. You have great content, thank you!

[navycadet]

This is the video I needed for weeks. Thanks Sean!

[socalstr]

Terrific video. Informative, succinct, thorough.

[ldavidson]

I'm having a terrible experience with Aircover unlike anything I've had with previous resolutions.

[AnatmaArte]

I have to mention that if you are planning to go international, you need to take in consideration that most of the cleaning is made by people who don't invoice their services at least in Mexico, which is very difficult to make claims about the extra cleaning. I had to get some invoices done for my cleaning lady so we can officialy chage AIRBNB for it.

[devonblaine]

The chihuahua chewed my chimney. Missed the opportunity there.

[judywood]

Great video, as always. I would like to hear your comments about emotional support animals - what the law is, what airbnb policy, pet fees with these animal, and general advice. With dogs, in particular, vests saying the animal is for support can be purchased on Amazon, regardless of the amount, or total lack, of training the animal has received.

[deanremillard]

Additionally, even before air cover I had very good results from airbnb's resolution team. At that time I had additional insurance that covered $10, 000 worth of damages from a guest and then Airbnb paid the $1, 000 deductible to my insurance company had not covered.

[e_reece]

We had some damage to our unit, but AirCover on covered the "market value" of the items instead of what the items actually cost so we lost a bit of money :/

[ldavidson]

Thank you! Love your videos... you're my Airbnb hero. ❤

[ktefccre]

😔 A guest torched my place and going through aircover process. They are trying to decline the request with "you need to claim from your insurance company first" but that's rubbish because there is no stipulation in airbnb's policy to say that i cant claim from them first.
I am going to try to sue them or try arbitration. Airbnb is such a scam. I hope the founders lose everything they love soon.

[mikeyy]

That 14 days is a horrible idea!! (although its better than the nothing, for so long). Now the host has to wait a month to get reimbursed for the damages because they dont want to submit it early and risk a retaliation review.
Very simple fix for that: DISABLE the guests ability to leave a review once a claim is submitted. To keep hosts from taking advantage of that, ENABLE the guests ability to review AFTER the investigation/resolution is complete. (if its in guests favor)

Cant believe a company with that much money, isnt very bright

[CyrusMurphy]

After they leave a review, they can edit the review until you review them. Do you leave a review just before submitting a claim so they can't change their review? Do you make it a negative review? Or positive in hopes they pay up easily? I would like to give them a good review if they pay quickly. But at same time honest so that future hosts are aware.

[deanremillard]

Great video as usual. Do you still recommend having an additional layer of insurance on top of standard homeowners insurance through a third party? Thanks much for creating this video. I have found your channel to be the most informative of anyone out there. I really appreciate what you do.

[freedomfight]

14 days on the resolution which is the same as the review period, and there's a decent chance they won't give you a review no matter what you say. Especially if it's the type of person that already created an issue. So this only sort of helps that problem. I was thinking could you wait for the very last minute literally, as you see it count down, like you can on a review, and does it match the review time exactly?

[r.esinusewornu]

Hi Sean, your videos are very educative. Can you fight negative reviews?

[dagneykrishna]

Can you direct me to info about taxes when owning a rental property? Thanks