Aligning ServiceNow Service Management with ITIL 4 | DxSherpa

In this session, we have a panel of experts, discussing and focusing on how the current ServiceNow users can adopt the new upcoming ITIL 4 framework. We will cover following agenda in this session:

● Adopting the Service-Centric thinking
○ Leverage the Service Mapping, SAM, Event Management and Discovery tools in ServiceNow
● Improving the Service Management maturity
○ Using Continual Improvement in ITSM London to establish the process
● Establishing a proactive environment
○ Leveraging Automation (Orchestration, Agent Intelligence, Operational Intelligence) of Requests and remediation of Events in order to reduce impact of Incidents
● ServiceNow Suite mapping with ITIL 4 practices
● Benefits of adopting an Enterprise Wide framework

[adoteyseglah]

Very good delivery...clear and concise