The Real Reason The Boeing Starliner Failed

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Everything you need to know about the saga of the Boeing Starliner spacecraft

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TheSpaceRaceYT
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I am an engineer. Retired now. Back in my time, it was an unwritten rule to never let a bean counter into the engineering department, ever.

photobobo
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Thank you.

I had no idea that Doug Hurley said he would NOT fly on Starliner. This tells me he had no confidence in Boeing's engineering team.

JarrodFLifr
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This type of thing goes back years. I remember John Glenns statement.
"I felt exactly how you would feel if you were getting ready to launch and knew you were sitting on top of 2 million parts — all built by the lowest bidder on a government contract."

kingforaday
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I have a college buddy who used to work at Boeng. After he quit, he told me that after Boeng bought McDonnell Douglas, the upper management turned into a snake pit, where everyone was trying to stab each other in the back. The cost cutting wasn’t necessary, it was simply to make the department heads look better.

He saw where it was going and left before any of it got stuck to him. He took a pay cut for his last two years before retiring. He predicted the problems with both the 737 Max and Starliner. I thought it was just sour grapes, but he was right. Now I owe him a bottle of scotch.

Simple_But_Expensive
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I was an engineer in the tech industry starting in the late '70s. It was alot of fun and we produced some amazing and nearly flawless technology during the 20th century. It was exactly as this video says, those companies were created by engineers and run by engineers. Engineers were judged on their technical abilities above anything else. Honesty and high ethical standards were the rule, not the exception. Then came the 21st century. Almost overnight technology companies began to replace their upper management engineers with what I call "Wall Street money men". Everything changed rapidly. Profit margins became not just high priority, in many cases they were the only priority. Ethics took a backseat to profits. Engineers became less valued for their technical abilities and more valued by their willingness to take orders from non-technical management without question or technical debate. Engineers who would perform their work as dictated to them by non-technical management were rewarded, whereas engineers who insisted on maintaining high ethics and technical quality were marginalized or simply shown the door. This was my true experience over the span of 40+ years as an electronic and software engineer for well over a dozen different tech companies on both US coasts, much of that working for medical device companies some of which made no secret about letting me go for being too ethical in my refusal to cut corners that could possibly affect patient safety. Everything I've written here is 100% truth.
The question has come up as to the validity of my engineering credentials. At the very end of this already too long posting I have included a synopsis of my career.
Added Sept. 19th as a response to many here who have related to me as being at a loss as to a solution to this issue.

 The root cause is in the human heart. We are now in a time that was spoken about long ago, a time when more and more people would become very self-centered and driven by greed. They would lose their concern for the well being of others and their thoughts and desires would be focused exclusively on themselves to an extent that never had existed before. I have personally had interactions with numerous such persons in the workplace, strangely increasing exponentially since the turn of the century. I have learned in my life that to understand any human problems you must drill down to the core issue, everything else is just a symptom of the "disease". The core issue is honestly a spiritual issue, a disease of the human heart. An effective solution cannot be legislated. Hearts and minds must change on the most basic level, and in my life's experience this has only been known to happen when a person truly repents of their self-centered ways and gains a greater concern for others than for themselves. The time proven solution only exists in a single book, and was only successfully lived out by one person. To effect any meaningful change one must come to the point of realizing that they can't succeed in changing by their own power - this is a supernatural spiritual issue after all. The only time proven solution known is for a person to realize and admit their sins by accepting the spiritual change and forgiveness offered by the only person who was ever sinless and is the model for loving and caring for the well-being of others. This person is Jesus, God who became human and allowed Himself to be put to death in order for us to escape from our sins by His paying the price of our sins so we ourselves would not have to. Only in admitting this truth and giving control of one's own life over to Him can any core change in the state of one's heart be effective. The Bible tells us explicitly that God is not only loving, but He is love itself. Love is the answer.
Career synopsis
I worked as a non-degreed engineer until 1984 when I received my BS in Computer Science, Summa Cum Laude - GPA 3.875. I worked continously as a Software Engineer specifically in the specialty of Embedded Systems, which also required me to do engineering of electronics as well for which I studied and practiced since 1970. I have a patent as co-inventor of the world's first genetic analysis device approved by the FDA for patient diagnostics, which also won an R&D Magazine award as one of the most significant inventions of 2003. I held positions from entry level Engineer to Senior Staff Engineer, at one point being Director of Engineering for a Boston area medical device company.
I finally retired in 2018, having worked 40 years developing Embedded Systems firmware and electronics.

dipaoloboat
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Keep in mind Starliner only completed a pad abort test, not an in flight abort test like Dragon. Boeing was given a pass on this critical safety requirement and this is almost never mentioned. Glaring in light of all the new issues that have been discovered.

danb
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Legend has it, Boeing used to test their designs thoroughly before putting them into orbit. Now they just kill whistleblowers. They should definitely accept their failures and scrub the entire Starliner project.

JSMCPN
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Boeing is the prime example these days that the best way of "maximizing shareholder value" often involves, well, not trying maximize shareholder value. Investors are often their own worst enemies.

scottwatrous
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Retired from United Space Alliance, when MD and Boeing merged the first thing the new management did was send us a "cost reduction expert". The writing was on the wall at that point.

praetor
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Boy things have changed. In the old days, "If it ain't Boeing I ain't going" And now, rather domestic or space related, "If it's a Boeing, I ain't going"

jbeck
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Funny how Boeing hides behind NASA when it hits the fan, calling it a NASA mission. While Space X, when things blow up... it's still Space X.

averageguy
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This is such a common problem right now, with companies focusing on profits over quality nowadays. It literally everywhere: movies, video games, cars and motorcycles, airplanes and rockets. This is what we should spend money on: safety auditing for such important and critical products.

WhitEagle
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This is exactly what went wrong. Don’t buy another company and then put their failures of management in charge of your company.

robertthomas
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I worked for a British aerospace company for a while in the 90s. As part of my job I had to write test schedules to test the aircraft computer systems on test rigs. Most of the time we'd just adapt previous tests. One time I decided to write a new one from scratch, which revealed four faults in previously tested (and passed as OK) software. That did not go down well with my team leader. Their only interest was rubber stamping a passed test and passing it on, even though a problem gets an order of magnitude more expensive to fix if it is found later by actual flight tests! I left a few months later. I couldn't work in a company run by bean counters.

fatroberto
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I worked at Boeing for a few years, through the 737 crashes to the start of the pandemic. After the CEO left, the new one reorganized all the engineers to (sort of) report/work under him. I had said in a meeting that this was a good move that might bring back the engineering centric focus. Our team manager replied, “That's not how you run a business.” I feel like that sums thing up well like the ending remarks in this video.

marcuslane
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As an engineer this is simultaneously hilarious and horrifying. At what point do we finally tell the accountants to shut up and sit down?

rwdplz
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You left out the part where Boeing had modified the Starliner software, disabling its ability to autonomously undock and return, WITHOUT TELLING ANYONE.

michaelreid
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The fact that Boeing’s module has had so many issues and is behind schedule, comes as no big surprise to me. My husband and I both worked for a McDonnell-Douglas subcontractor on the International Space Station. Working with McDonnell-Douglas was a nightmare. We definitely felt that McDonnell-Douglas personnel loved to create an adversarial relationship with their subcontractors. Nothing was ever their issue. Things were always caused by NASA changes or subcontractor screwups. Pointing fingers was their specialty. Working on Space Station was an honor, but “teaming” with McDonnell-Douglas was an absolute nightmare. It’s been over 25 years and hearing “You people” is still triggering. The astronaut that won’t fly on Boeing’s (aka McDonnell-Douglas) module, absolutely nailed it.

jojos
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Let's not forget that in addition to developing their own capsule, SpaceX had developed their own launch vehicle powered by their own engines. Boeing just had to build and verify a capsule.

Squodgamullis