Day 2 - Workshop Automated Self Service Portals with Summit AI

As much as it sounds like a buzzword, self-service is not all that alien. Take for example the ubiquitous visit to the ATM. Or the numerous times we walk through automatic doors. Or when we fill gas in our vehicles in a self-serve mode. These are everyday instances of engaging with self-service. When applied to the workplace, it can bring about game changing advantages in efficiency.

A self-service approach to automation can save significant time. Traditional IT in the workplace is fraught with delays and bottlenecks. Even a simple action like a password reset requires calling a help desk and opening a ticket and waiting till the ticket is identified and processed.

As we move higher up in the value chain, it is thus not difficult to see how and why self-service automation can boost productivity and increase efficiency. The self-service reset gifts us with a minimal workflow interruption, besides significant saving of time and effort.

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