Webinar: Top 5 Remote Support Tips to Drive Customer Service Excellence

With a growing number of internal and external challenges faced by support teams including an increasing number of Internet of Things (IoT) devices to support and more organisations implementing BYOD strategies, support teams are constantly asked to do more with less yet need to continue to deliver excellent customer service.

In this webinar Scarlett Bayes, Senior Research Analyst at SDI and Damien Brown, Lead Solutions Engineer at BeyondTrust share how to use your Remote Support tools effectively to successfully address these challenges and deliver excellent customer service, whilst reducing costs and increasing efficiencies.

Key take-aways:
1. Understanding the internal and external challenges support teams face today
2. 5 Top Tips on how to utilise your remote support service to successfully address these
3. Identifying the key features and functionality of your Remote Support service to enable you to reduce costs, increase efficiencies and delight customers