I Never Thought I Would Make This Video! 😡

Hey Gang! I never thought I would make a rant video but this had me just completely frustrated! This whole experience ordering the Stranger Things Collection with the 3x points has been a mess! I will go to store and grab the missing pocketbac holder! I’m thankful I have many stores around me and nothing is out of stock yet! Im sorry this video wasn’t so positive but I will be back with the positivity in my next video! Thanks for watching! @bathandbodyworks

#bathandbodyworks #bathandbodyworksrant #rant #onlineshopping #frustration #subscribe #roadto5k

[thisguyshops]

I will say not 100% B&BW fault because it’s up to the shippers to be honest and who knows maybe the pocketbac just wasn’t put in the box? Overall I think this company can do better at packing and shipping! What does the Gang think? ❤

Plus my mom tried to clean them that’s why they don’t look as dirty in the video from the pictures!

[GR-bfzs]

Good for you Chris, this needs to be shared. They NEED to make things right with customers. Especially loyal customers who make content like yourself and get so many people to buy things from them. I hate this for you.

[ceciliamorales]

As an B&BW employee, this makes me so upset. I would expect the double packaging especially on the stranger things collection. If I’m being honest, I would call HQ and tell them what is going on with the packaging and complain that we need more secure things.

[juliemudd]

Ughhh this is so irritating!! I’ve had candles and mists both broken when ordering online. Thank you Chris for speaking up about this because those of us that are dedicated customers and spend hundreds or thousands of dollars a year deserve to have the problem solved quickly! Honestly all customers do weather you shop once a year or once a week.
I hope you can get this resolved sooner than later!

[Plusdeplacenyc]

The customer service department lacks problem solving skills. I no longer order online with them even when items are online exclusives. I'd rather go without than deal with it.

[JB-gevc]

I quit ordering online over a year ago because of this. They just throw items in a box without any protection and by time the customer gets the box soap and wallflower refills have spilled everywhere, candles are broken, expensive items are trashed. They have to have such a high rate of defect. This is likely one of the primary reasons why prices keep going up and up. Packaging to me is common sense, but not for BBW I guess. Bubble wrap must be scarce in those warehouses.

[s.r]

Im just frustrated w bbw PERIOD. the prices increases to the cap on coupons to even shipping. Tfs chris. Ur frustration w the company is very relatable

[Mercisaurus]

It seems no one got their 3x points and their customer care is the absolute worst! I am so sorry you had items stolen from you. That’s happened to me before and it never feels good.

[ericlemite]

Damn. I understand, 3x the points pissed me off also. They never showed, so when I messaged them about it. CS gave me one reward. It was just too much for them to try and figure out the math, to get the points I was suppose to receive. I guess that was better than nothing, but we shouldn’t have to call or text. It should have been applied like advertised in the first place.

[ambernicole]

Sorry you had such a bad experience with your online order this time. I also had an issue with the 3x points showing. I contacted customer service and was told that you get the general 10 points for every dollar for the first 1x and the 2 and 3x you only get 1 point instead of 10 points which is not in fact 3x points then. That's total false advertisement!

[lisacompmanley]

I no longer order online, and the customer service is the worst. Everyone should stop ordering online till they get their shit straight. I get broken crap, missing stuff, spilled stuff. They don't care.

[Stargazer]

Oh no, sorry that happened. Their customer service has really gone downhill. I have been so bored by bbw lately that I haven't even been keeping up.

[jessbeness]

I’m so sorry this happened. How frustrating, especially with Customer Service.

[BRITTBRITLOVESSCENTS]

I hate ordering online!!! Twice I've gotten the wrong order and when I called everything I ordered was out of stock. I've had candles come with no wicks.

[dannyzamora]

I've had a destroyed package arrive as well. I had called to complain but to my dismay the lady was really nice and she resent my whole order free of charge. Call customer service on the phone, it's way better than chatting with them.

[savannahgeorgia]

This must be extra frustrating to you being that you’re such a dedicated customer! I’m sorry! It’s never fun dealing with bad customer service! I hope they do better because they do have great products but this is just unacceptable!

[igarrett]

The bigger the company, the less they care. They only care about profits. I haven't received any points from my last 6 transactions. I didn't get 3x the points last time OR last week. I may start returning items if the points don't appear.

[AllAbootCandles]

What a bummer! I’m sorry! I don’t think I’ve ever seen you this irate before. We all need to vent sometimes my man. I hope you got it off your chest. I try to never order online anymore because about 50% of the time there is something seriously wrong. The worst is when a wallflower refill breaks and leaks! You can’t get that stuff off anything.

[dawnrenee]

Take your shower, pour yourself an ice cold beverage and zen out for a minute. I'm so sorry you had a bad experience. Don't feel bad for venting your frustration, it is 110% understanding and disappointing in BBW!!!! Hugs.

[thatsforgurls]

It’s not just BABW, so many major retailers, shipping departments seem to not give an F about the products we are purchasing. I’m honestly shocked when items are packed with care. I hate online shopping especially for items that are high interest and sell out. We are at the mercy of whoever is packing our orders because if it’s damaged in transit, we are the ones who miss out🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️ I ordered a camera from best buy that was over $1, 000 it was literally just in the box, with no protection paper or packing materials 🙄