Queue Management System (QMS)

Queue Management System - NIIT Project

The features of the envisioned queue management system are:
 An internet-enabled application will be created.
 A central database will store information related to all the products and services offered by the bank and the information related to the customers who visit the branch.
 The queue management system will generate a coupon number for each customer visiting the bank. The different customer service desks will cater to the different needs of the customers.
 A central display system will display the coupon number for each customer service desk.
 The system will allow the bank staff to increment the ticket number after they serve a customer.
 The website will provide access to three types of users:
• Administrators: Will be responsible for maintaining master data, such as information related to the products and services offered at the branch and the number of customer service desks at the branch.
• Banking Officers: Will be responsible for interacting with the customers and providing them with relevant information.
• Customers: Will have to access to a touch screen-based system that they will use to obtain the coupon number for the relevant customer service desk.
 All users will be given a username and a password. Users will have the option of retrieving lost user names/passwords by providing certain authenticated information such as their date of birth.
 The UI function for different classes of users is described as follows :
• Administrators
• Banking Officers
• Customers