Atera Demo and Product Tour | RMM, PSA & Remote Access for MSPs

Atera is an all-in-one RMM, PSA and remote access cloud based platform for Managed Service Providers. Richard Tubb is joined by Yasmin Simmons, Technical Customer Success Manager at Atera who takes him through a tour of their product.

Yasmin shares behind the scenes of Atera and touches on some stand out features and benefits they have integrated in.

0:00 Yasmin explains her role at Atera
1:29 What's new in Atera?
2:29 Yasmin demonstrates the Atera dashboard
5:07 Is that a silent installation in Atera's background?
5:30 What type of software does the patch management cover in Atera?
7:13 Can MSP's share their scripts with one another in Atera?
7:32 Atera introduces a new feature a file transfer
09:11 Remote Connection feature
10:32 Is the Remote Connect included part of the licensing fee in Atera?
11:39 Does Atera have a 2 Factor Authentication?
12:23 Atera is a Saas based product
12:54 Is there granular security for your engineers in Atera?
13:37 Atera releases new features every month
14:56 Yasmin explains the threshold profile in Atera
17:23 Yasmin explains the alerts and tickets in Atera
20:36 Is there ways to be able to pause alerts in Atera?
22:02 Yasmin discusses patch management and IT automation profile in Atera
26:00 Atera offers many integrations and always adding more options
27:17 Is there preferential pricing for your partners in Atera?
30:09 Network Discovery is a great feature and opportunity to new MSP's in Atera
31:54 How is Network Discovery licensed in Atera?
32:56 What are Atera's various subscriptions/plans?
34:25 Yasmin discusses Audit Reports in Atera
35:10 How do you set up a Customers page in Atera?
37:30 Can you modify an SLA (Service Level of Agreement) in Atera?
38:11 Can each client have different profiles for different departments within Atera?
39:17 What do clients typically use the attachments for in Atera?
40:07 Creating a Billing Batch in Atera
42:43 Atera is rapidly evolving
44:45 How can you get in contact with Atera?
46:44 What are Atera's investment costs?
50:00 Yasmin explains Atera's referral feature

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[MiguelGarcia-uomf]

Great tour! In our MSP journey, we've learned that your tech stack can make or break you. Our winning formula combines Atera RMM, robust data protection, cutting-edge security measures, and Thirdlane Multi Tenant PBX for seamless communications. This powerful tech blend has been the driving force behind our MSP's remarkable growth.

[IICOR]

Does Atera show if a device is connected?

[vishwajith]

Is it possible to run IT Project management on ATERA?

[ahorluahorlu]

Thank you Tubblog, this was very helpful

[rhuwyn]

I just came across your video when looking for reviews of Atera. I currently have a day job working for another very large scale MSP which already has many tools. I have a few small businesses I do business with locally and am thinking of using this to make my life a little easier. For less then the cost of a billable hour I be a lot more proactive then I am today, and I could take on additional clients. I am curious how much it would take for me to take on enough clients to replace my day job...which is a VERY good day job.

[alanlipchin]

on the backend how do you integrate atera into quickbooks?

[brucebrothers]

What does "RPM" mean with this app?

[azeemhoosain]

can they see if a agent is working or not example someone on youtube and hours spent