How to Diagnose and Repair a Dolphin Active 20

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[marinakolkevich]

Thank you for the perfect and detailed presentation!

[SavieSteele]

Thank you for posting this Video !! Used this to replace a chewed cord. Dogs got a little hungry!

[jackrichards]

best dolphin video ive seen so far! great job!

[jackmetchikian]

Thank you, Craig; this was very helpful. I was able to clean the impeller. There was a lot of hair built inside. As a preventative measure, I would recommend doing it once a year. It took me 15 minutes.

[jmackinjersey]

I've found that if you place the unit on your knee, so that the tracks are on either side of your thigh, the motor will slide in easily because the track gear rotates freely as the motor cog is inserted.

[kokomotheclown]

Hey Craig, I appreciate the video but after I confirmed the power supply and cable were working and I installed a new motor block my active 20 does not move. I have left two messages on your website but have not heard from you in return. I need to know what else could be my problem .

[timothyhoppmann]

Craig I have an issue that when I turn the power supply on, it only flashes. This is with the cleaner hooked up. With the cleaner unhooked, the power supply acts correctly. Nautilus CC

[BrendanConnick]

Any answer to this, it is my exact issue ?When I turn the power supply on, it only flashes. This is with the cleaner hooked up. With the cleaner unhooked, the power supply acts correctly. Nautilus CC Pro

[stewartjohnson-qr]

whta is the part number for the motor block? Thank you

[jaysmith]

I assume they quit making these expensive power supplies with replaceable fuses so they can sell more rather than consumer being able to fix in minutes. Designing something that works only in and around water and is not waterproof is foolish, just want to make more and more money....just my opinion of course.

[terrywade]

It would be nice to provide the part numbers as promised like the owner's manual.

[tonyfitzg]

Awesome video, What is the motor block part number

[BaaBaaBoozeHound]

I might be wrong as I am in Australia and ours might be different, but the 1, 2, 3 settings is how many days consecutively the unit runs, not how many days apart. This is so the the cleaner draws back the operator to check the filter with the idea being to prevent it continuously running with a full cleaner basket.

[edwardolbrys]

Great informative video. When I start the system the robot starts to work but stops in less than a minute. I checked the impeller on the robot and found it to be clean. The controller box feels warm and when I checked it with the voltmeter I got a negative 1 on DC20. If I bump it up to DC200 I get negative 29.6. Any thoughts? I leaning on the power control box.

[grojoebo]

Awesome thank you for making this LITTLE VIDEO! Great information!

[douglarue]

Thanks for the video Craig, would you happen to have a failed motor module you'd be willing to part with? Our Dolphin 20 climbs the wall and I'd like to look at the controller board to see if there's a way to disable vertical wall climbing and better to look at something I might break is disassembly than a working unit.

[smark]

I have an inoperative Dolphin Deluxe 4. I opened the motor. There is 29DCV across the b&w pins. There is no continuity from the red pin to the power supply end of the cable. I didn't notice any obvious failures on the PCB.

Leslie's used their plug diagnostic tool and checked the cable as "good." Is the red wire used? I need to know before I purchase a new motor unit.

[MiguelSanchez-pfpd]

The power shows on on the control box but no power light on the prowler .

[murphystreeter]

Mine runs for a minute and then the LED on the PCB inside the motor block flashes rapidly. The connector for the water motor has gotten hot enough to discolor the plastic. I'm going to solder and heat shrink that pigtail and see what happens. Do you have any info on that flashing LED? Motor driver, poor connection, high output current????
Thanks

[CornPopWazABadDude]

The blue power light on mine comes on for half a second then immediately turns off, but only when the device plugged into the power supply. When it's not plugged in, the power supply will turn and stay on like normal. Impeller is not jammed up.