Using Salesforce Communities to Create a Self-Service Portal for B2B Customers

The best B2B businesses serve as partners for their customers. They help them plan ahead, meet their clients’ requests, and run their operations smoothly.

So imagine how great it would be if you could put key information at your customers’ fingertips 24 hours a day, 365 days a year.

That’s the power of the Salesforce Community Cloud.

In this short video demo, we’ll show you how one manufacturer provides information about stock availability and product specifications in a self-service portal their customers can access anytime.

The dynamic database offers information unique to each customer. So customers can see how long the estimated delivery time is for their particular geographic region. Or they can download paperwork, like packing slips and invoices, from their past orders. That saves the customer --- and the company’s customer service team --- valuable time.

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