How to Fix Google Merchant Center Suspensions (Step-by-Step)

In this video, you’re going to learn how we fix Google Merchant Center Suspensions. You might be lucky and never have to deal with a Google Merchant Center suspension, but in all likelihood you’ll come across it at one time or another.

00:00 What is a Google Merchant Center suspension?
01:32 How to fix your suspension
02:03 Product feed
02:23 Business settings
03:46 Tax settings
04:03 Shipping settings
04:29 Website
06:15 Contact information
10:59 Product pages
13:03 Misleading information
13:22 Final checks

Don’t worry if you do, it sometimes happens to even the best run accounts, but there’s no reason to panic if you find your Google Merchant Account suspended. We cover everything you need to know to fix a suspended account in this video.

The main reason that your Google Merchant account may get suspended could be that Google thinks you’ve misrepresented yourself or your product. Another reason is that Google has the perception that your site offers a poor customer experience.

If you discover that your Merchant Center account is suspended, watch this video and follow along as we troubleshoot each of the following sections, looking for the reason:

1. Product feed
2. Business settings
3. Tax settings
4. Shipping settings
5. Website design and information
6. Contact information
7. Legal pages
8. Returns & Refunds
9. Shipping page
10. Branding & Homepage structure
11. Product pages
12. Checkout process
13. Misleading information

Getting a Google Merchant Center suspension lifted isn’t easy, and can be frustrating, but follow our instructions and don’t give up. With patience and persistence, you can clear any Google Merchant account suspension.

This video is part of our free Google Shopping course, where we teach you how to properly set up, optimize, and scale your Google Shopping campaigns for more profits.

LINKS SAM MENTIONS IN THE VIDEO HERE:

Recommended lessons:

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📅 Do you own an online store making $15k+ in revenue per month and want to scale up? Book a free strategy call with us:

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[Chris-hchj]

My store started performing very well and I decided to add upsells, change the shops contact email to a custom domain email, import a few aliexpress reviews, added faster shipping options, significantly raised my ad spent and made a few other changes aswell. All of these changes were made within the span of 2-3 days so this is a nightmare considering any of these could have caused the suspension.

I really appreciate how simple was the breakdown of possible issues in your video. I will update my comment after I receive the reply to my appeal and let you know if I get any valuable information. Good luck to anyone else currently facing the same problem.

[syedbasheer]

Thanks bro i am also working as ads word and i have found ur info useful and the copy of GMC suspension was very useful

[thomaslekhanya]

Damn, for the kind of headache Google Merchant Centre can be, this video is gold, man. Thanks Sam

[CP-qvbj]

best video about it in the internet, congratulations

[nishantchoudhry]

Very helpful video. I need a suggestion about my Hemp / CBD ecommerce business.

I applied for GMC but many of the products on my website got NOT APPROVED due to CBD/THC in it.

Now I don't think these products can be FIXED/DIAGNOSED because of CBD/THC.

How can I continue using GMC for other non CBD/THC products that got approved?
Without my whole account getting suspended.

[TheHappyDenHotTubsandFurniture]

great video, where is the checklist link you mention please?

[MelzPlace]

Thank you, thank you, thank you, my google account was suspended and I followed every thing you said and got my google account working again.
Thank you so much 😊

[YCManager-]

hey for us dropshippers, what's best reflects the biz type,
First party, online sales portal, or Idk option? For Business opera verifcation help pls. Add any tips to pass

[lastsong]

Thank you brother. I did what you say, I got approval

[mdshakilmiah]

May i have The Gmc Suspension Checklist. Thank You

[cgc]

Hello, is the cookie banner mandatory? I am in France

[healthcarefitness]

hy sam please where can i found negative keyword

[nutrahara]

Hello KeyCommerce. How can we hire you to get out of Google account Misrepresentation issue we are facing?

[yent.]

Thank you Mr Sam!! Just a question, what if your main office is at home and you mostly sell online? I have a P.O box and don't want my personal address out there. Such a headache.

[benvb]

Hi Sam, thanks for the video! Just wondering is it okay to use the same credit card information when opening more than one google ads account? Also in the merchant center is it okay to use same business info as the first merchant center if opening more than one? Thanks so much 😊💪👍

[bjtdoie]

I am working through this video to fix my suspension. My phone number was verified; however, I use the same number on another site. Is this a problem? If so, would a google voice number work?

[mehdi]

So if I make a new merchant center with a new store but the same IP address I'll get banned?

[zakariadalfi]

Hi Sam, my google Marchant center is suspended due to a policy violation: Misrepresentation. The business information in google Marchant center is in the USA but the google ads information Payment Profile is in morocco, and I think that´s the problem, What do you recommend? thanks

[saadbensii]

Hey please the request review button doesnt show up in my gmc account can u give me any tip please

[Super_overland]

the only thing I'm missing now is the contact info does not appear on checkout
I see the link in the customize setting but after saving it doesn't appear in the checkout. all other policy do