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Episode 50 - Level Up your Career - Future skills for Service Managers
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APMG International presents our popular weekly panel Q&A show. Future skills for Service Managers. An opportunity to have your real-life questions answered.
On this week's episode, we are joined by:
Host: Nick Houlton, APMG-International
Question Master: Charlotte Miller, APMG-International
Panelists:
Mart Rovers, Leadership, Coach, Consultant, Trainer and President, INTERPROM
Stephan Brendel, Regional Lead EMEA, APMG-International
Gary Gamp, Senior Partner, Positive Momentum
Dierk Söllner, Solopreneur
Jan van Bon, Chair and lead architect, SURVUZ Foundation
APMG Level Up Podcast is OUT NOW: Listen now on the major podcast providers.
Links from today's episode:
If you are interested in pursuing more information or certification in USM, FitSM or PS Professional, please see the links below:
Thank you for tuning into the 50th episode of Level Up. Subscribe to our YouTube for our next event: @APMG International
Instagram: @apmg_international
Go straight to the questions by clicking the chapter below:
00:00 Introduction
02:57 Meet the Panelists
08:01 How important is Service Management in an organisation with more services being outsourced to cloud providers or external providers?
12:59 What is the difference between a service manager, a business relationship manager, and a supplier manager?
17:48 What qualifications would you suggest for someone who wants to be a service manager?
24:50 Any difference between a Service Manager and a Delivery Manager ? I think that project manager, product manager or delivery manager are "service" managers.
29:00 How does a service manager earn a seat at the strategy table?
35:48 What is the role of a Service Manager in a DevOps world?
38:44 Could you recommend any service management communities I can join to build my knowledge and network?
45:01 Hearing lots about customer success; what's the difference between service management and customer success?
47:16 Is artificial intelligence impacting service management, and if so, how?
51:43 Closing thoughts
55:27 Episode 50 (!) Give Away
58:42 The Next APMG Level Up Show
On this week's episode, we are joined by:
Host: Nick Houlton, APMG-International
Question Master: Charlotte Miller, APMG-International
Panelists:
Mart Rovers, Leadership, Coach, Consultant, Trainer and President, INTERPROM
Stephan Brendel, Regional Lead EMEA, APMG-International
Gary Gamp, Senior Partner, Positive Momentum
Dierk Söllner, Solopreneur
Jan van Bon, Chair and lead architect, SURVUZ Foundation
APMG Level Up Podcast is OUT NOW: Listen now on the major podcast providers.
Links from today's episode:
If you are interested in pursuing more information or certification in USM, FitSM or PS Professional, please see the links below:
Thank you for tuning into the 50th episode of Level Up. Subscribe to our YouTube for our next event: @APMG International
Instagram: @apmg_international
Go straight to the questions by clicking the chapter below:
00:00 Introduction
02:57 Meet the Panelists
08:01 How important is Service Management in an organisation with more services being outsourced to cloud providers or external providers?
12:59 What is the difference between a service manager, a business relationship manager, and a supplier manager?
17:48 What qualifications would you suggest for someone who wants to be a service manager?
24:50 Any difference between a Service Manager and a Delivery Manager ? I think that project manager, product manager or delivery manager are "service" managers.
29:00 How does a service manager earn a seat at the strategy table?
35:48 What is the role of a Service Manager in a DevOps world?
38:44 Could you recommend any service management communities I can join to build my knowledge and network?
45:01 Hearing lots about customer success; what's the difference between service management and customer success?
47:16 Is artificial intelligence impacting service management, and if so, how?
51:43 Closing thoughts
55:27 Episode 50 (!) Give Away
58:42 The Next APMG Level Up Show
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