Custom GenAI Prompting with Now Assist Skill Kit: MVP Demo by Laszlo Balla

In this episode, Laszlo Balla, Certified Technical Architect and MVP, gives us a hands-on demo of one of his favorite features from the latest ServiceNow release: the Now Assist Skill Kit. This powerful tool allows you to create custom AI-driven skills for your workflows, integrating with any Large Language Model (LLM) of your choice.

During the demo, Laszlo builds a skill that enhances poorly written user stories, reformatting them and adding crucial acceptance criteria. Key topics include:

• Prompt Design: Crafting detailed prompts to define user personas, output formats, and key input data.
• Data Input: How to configure record data types and leverage various data inputs for your skill.
• Pre-processors and Post-processors: Adding logic to filter input and responses for more accurate outcomes.
• Skill Testing and Deployment: Running tests within the interface, choosing deployment workflows, and integrating your skill directly into UI actions.

Watch as Laszlo takes a simple user story and transforms it into a well-defined format with clear acceptance criteria, showing the power and flexibility of the Now Assist Skill Kit. Whether you're new to this feature or a seasoned pro, this demo will spark new ideas for automating complex tasks in your own workflows.

[Allenovation]

Great breakdown, Laszlo! It was right to the point, you were prepared, and it all made sense. I really like this feature as well, but hadn’t really dug fully into it yet. Thank you for explaining it!