In hospitality, you either love it or you don't: Wes Santos, GM of Sarasota's Hyatt Regency

In hospitality, you either love it or you don't.

Wes Santos, GM of Sarasota's Hyatt Regency, shares his infectious passion for the industry and the rollercoaster ride that comes with it. He opens up about the challenges of leading a large team, the importance of guest satisfaction, and the unwavering dedication it takes to succeed in this fast-paced world.

#HospitalityPassion #IndustryInsights #CareerPath #HospitalityJourney #LeadershipLessons #TedsHospitalityMinute

00:00 – Preview of Episode
00:10 –Introduction to guest Wes Santos
01:08 – Wes's early experiences in hospitality
05:13 – Career progression and mentorship in hospitality
09:06 – Transitioning to General Manager roles
12:50 – Experiences across different locations
21:38 – Current role and future developments in Sarasota
23:40 – Closing

As founder and chief executive of Interserv, I created a career around providing the most comprehensive solutions and start-to-finish project management for hospitality renovations and facility maintenance. If you are looking for a company to take on all the details of your project, look no further.

I enjoy solving problems and earning enough trust to be considered a partner, so running my own business was a life goal. My father, who operated an appliance repair store in Savannah, Ga., during the civil rights era, used me early on as his helper and instilled a respect for a strong handshake and the power of your word.

#Hospitality #Hotels #Podcast