New CEO at Tableau: Ryan Aytay's background and challenges for the Company's future.

In this video, Tim discusses the recent appointment of Ryan Aytay as the new President and CEO of Tableau, a Salesforce company. He covers the unusual way the news was announced and delves into Ryan's professional background, which includes a mix of roles at Salesforce and brief stints as CEO of Quip and Chief Revenue Officer of Tableau. Tim also highlights the leadership changes Tableau has undergone in the last three years, comparing it to the UK government's frequent leadership shifts. Lastly, Tim speculates on the challenges Ryan may face as CEO and the potential implications for Tableau's future focus and direction.

Videos & Playlists You Shouldn't miss

Timestamps
0:00 Intro
0:07 Ryan Aytay is the new Tableau President & CEO
1:07 Ryan Aytay's History
2:37 Tableau's Leadership over the last 3 years
4:12 The challenges ahead for Ryan
8:38 A small anectdote

Join this channel to get access to perks:

#tableau #salesforce #analytics #data

(C) 2023 TN-Media LTD. No re-use, unauthorized use, or redistribution, of this video without prior permission.

[woodworkingandgaming]

Loved seeing them feature you during Tableau Conference!

[miguelmontes]

Thanks Tim. That was a great video. I think like you that Tableau shouldn't be concentrating on making Salesforce better. They should be concentrating on making Tableau better. It seems to me that Tableau has lost direction sadly.

[alainponroy]

Thank you Tim for this video, very interesting point of view 🙂

[onenumbertableau]

That is a humorous anecdote that they call you every time you download a trial. The same thing happens to me (although I believe it's generally a generic email). In my case, I'm typically even using the same email address every time. I always wonder, "You don't have any internal systems which show that a) I'm a Services Partners and b) I'm already a paying customer ?".

I saw in the release notes on Tableau GPT and Tableau Pulse today that one of the areas of focus they highlight is helping customers develop better CSAT scores when it comes to things like servicing/ticketing. That's also ironic because I think Tableau's Support struggles in that area.

Hopefully they are able to utilize their own technologies and recommendations for a better customer experience!

I still believe Tableau is a powerful tool with an incredible, helpful community (full of folks willing to share free knowledge like you). It's future is still bright and I too hope and believe they can be at the forefront of intelligent analytics.

[RodrigoCalloni]

The biggest challenge of Tableau is easier than those. It is just survive. Microsoft is taking their clients by simply adding PBI to Microsoft 365 for free and that’s the word that will kill Tableau. My org says it will save 200K a year with this replacement. How to compete? You just can’t.

[paulanthonylake]

Tim, have they ever gone to their customers looking for feedback regarding pet peeves?

I have been using the tool for nearly 10 years, and I haven't seen anything.

[wilfiliffe]

Regarding your point about Salesforce… have you ever connected Tableau to SF? The SF object model is a Mess, do it’s not surprising that there is no deduplication in the customer list. BTW - the UID in SF is the email, which may explain some of the calls…
I agree with you that there are too many niggles in the UEx, Prep even more than Desktop (the disfunction of remember me in the dialog??)