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Developing Digital Empathy & The Virtual Physical Exam
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0:00 Introduction and Disclosures
1:46 Telehealth 1.0
3:51 Co-Designing the Ideal Virtual Visit
7:39 Developing Digital Empathy
8:39 Empathy: A Multi-Dimensional Construct
10:06 Emerging Science of Digital Empathy
10:48 Humanizing the Virtual Visit: Digital Empathy
11:07 Digital Body Language
13:16 Narrative Based Medicine
14:44 Discussion - How Do You Establish a Connection with New Patients?
17:11 Virtual Physical Exam
21:33 COVID-19 Respiratory Exam
22:36 Cardiac Telehealth 10
23:40 The Smartphone Physical - RPM Devices
25:04 Additional Physical Exam Resources
25:20 Discussion Break
30:07 Telehealth Literacy
36:03 Discussion Break
40:46 Reimagining the New Continuum of Virtual Care
42:39 Return on Health: Defining Telehealth Quality and Value
44:21 Questions
54:34 AMA Telehealth Immersion Program Team
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