How to protect yourself from phone SIM swapping

Crooks hijacked a man's cell phone number and then stole money from his bank account using two-factor authentication. Carolyn Johnson reports for the NBC4 News at 6 p.m. on Monday April 16, 2024.

[Native]

These phone companies need better security

[CM]

I guess I’m safe. My cell phone company doesn’t even seem to have customer service!!😂

[davidsmeglap]

I have watched many of these scamming videos. I have learned you do not get your money back until you contact a television station. It is a complete waste of time to contact the bank.

[jessesmith]

Sounds like the the cell phone service provider is at fault.

[jenkinsljenkinssquire]

Spectrum should be held accountable, otherwise we need better solutions

[shaggydawg]

Most financial institutions only offer phone number as the 2nd factor. Many do not let us create an online banking account without a phone number. That is a big problem.

[vrotties]

All these companies need to be sued out of business if they don't protect our personal info better. I'm sick of all this identity theft!!! If they can pay their executives multi millions of dollars in salary and bonuses, they need to take that money to protect our info better!!!

[Lucky-ouvz]

The only thing Bank of America take Seriously is TAKING Your Money

[-kj]

Awesome! I’m glad he got his money back!!!

[avgrim]

Phone companies should be held 100% liable!!!

[greglopez]

Sim swapping should only be allowed in person at a phone provider physical location

[bpxlyewz]

It’s so insecure to ask for the verification code by text. At least email is a little more secure. Banks shouldn’t text you at all.

[SALSAKID]

The banks and the Phone companies should be held 100% liable!! There has to be a Class Action Lawsuit against both Industries that allow unauthorized request of updating one's accounts...

[FINALBOSSSSSS]

I’D BE OUT $10.34 IF THIS HAD HAPPENED TO ME 😂😂😂😂

[TwoHawksHunting]

Bank robbers don't even have to go through the hassle and risks of physically going to the bank these days. It seems like our money would be safer buried in a suitcase in our backyards.

[SonotCali]

What happened to Jeff can’t happen to me. I don’t have money like Jeff 🤷🏽‍♂️

[josephl]

Spectrum is a garbage company. I refuse to use them for anything and do my best to educate people on the horrible practices used by them so they may stay away as well.

They need to go back to traditional Sims too. This digital Sim bs makes stealing information even easier.

[bonniemcconnell]

It seems that the extra security we're using is being used to help the thieves!

[sb]

BANK OF AMERICA has been terrible for a long time.

[sweetypie]

I just call my cell phone provider (T-Mobile) and activated my protection. It took less than a minute. I now have some peace of mind.