How To Reduce Your SaaS Churn

Too many customers cancelling on your product every month? In this video, I’m going to teach you how to reduce your customer churn so you can increase your monthly recurring revenue growth.

Instagram: @danmartell
Twitter: @danmartell

[danmartell]

Do you feel like your customers are punching you in the face every time they cancel their account? Churn is the most painful metric in a SaaS startup. Here’s how to bust it down and achieve the holy grail: net negative churn.

[brad-smith]

I had the worst churn last year. I focused on fixing it and BOY what a difference it is now 🤩 thanks for all the great tips.

[oranecole]

Trust me, the onboarding experience is so important. In my view the worst churn a SaaS can experience is customers that haven't even gotten to experience the product due to an inefficient onboarding experience. Make it super simple for persons to get a result and that will be a great first impression. Thanks Dan, awesome value as usual!!!

[coolunknown]

Hey Dan, my software idea is kind of a one-time service (although some people may re-order in the future). Would you recommend that kind of model? I'm not sure how sustainable it is not to charge monthy. On the other hand, I don't have to do that much, as the pipeline can be fully automated. Otherwise, I think I could find a way to add value to the extend that a monthy subscription would be worth it for the customers. Would appreciate your thoughts. Thank you!