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E2: Setting up a powerful request fulfilment engine with ServiceDesk Plus - Masterclass 2024
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In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement and management a powerful service catalog with services and dynamic service request templates. We will also showcase how approvals, SLAs and tasks can be automatically associated with a service request template for swift service delivery.
In this episode, we will walk you through:
👉 Defining service categories according to your requirements
👉 Customizing a service request template on a drag-and-drop canvas
👉 Adding dynamic questions using additional fields and Resource information
👉 Configuring approvals, SLAs, tasks and form rules
👉 And more
At the end of the session, the attendees would be able to build service request templates that can collect all the relevant information right at the time of request creation, and publish the templates as a part of their service catalog on the enterprise self-service portal.
Useful resources
Follow us on social:
In this episode, we will walk you through:
👉 Defining service categories according to your requirements
👉 Customizing a service request template on a drag-and-drop canvas
👉 Adding dynamic questions using additional fields and Resource information
👉 Configuring approvals, SLAs, tasks and form rules
👉 And more
At the end of the session, the attendees would be able to build service request templates that can collect all the relevant information right at the time of request creation, and publish the templates as a part of their service catalog on the enterprise self-service portal.
Useful resources
Follow us on social:
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