Queues and Transitions in Jira Service Desk - Atlassian Masterclass (Tutorial Part 2/4)

For the FULL Atlassian Masterclass video with notes - click here:

When Jira Service Desk was released, it was a game-changer in helping IT and support teams to manage their work. Since then, it's grown to be a really powerful application, used by all parts of the business.

Bryan Musgrave talks about queues and transitions in Jira Service Desk.

About the Atlassian Masterclass Series:
The Atlassian Masterclass series was inspired by our consultants all-too-often seeing Jira and Confluence being underutilised.

Users either didn't know about some great features, or the configuration was sub-par and simple tasks that could be automated away were instead being done manually, wasting everyone's time.

This series covers some of the most common questions, pain-points and concerns we encounter - and should give you some inspiration on how to get the most from your Atlassian tools.

Each 1-hour webinar is led by one of our Atlassian experts, with a focus on real-world problems and practical solutions.

We'll cover the topics shown above, as well as include time for questions.