Customer Case Study: Hedge End Medical Centre

In this video we hear from our customers, Hedge End Medical Centre who have been with us for over 5 years. We hear from Dr Karl Graham, Lead Partner for IT about why the opted for a new phone system from us.

In particular he discussed how they use business wallboards to organise staff into the areas that need them most, such as answering the phone during busier time.

Practice Manager Jennie Dock also discusses how they use on-hold messages to keep patients informed of relevant information, such as the availability of flu jabs, which saves the practice time.

The practice also use Call Recording to ensure the quality of their care and also settle any disputes.

[Pioneerbusiness]

*New Customer Case Study Video*

Hedge End Medical Centre have been our customer for over 5 years and in this video we hear about how they use their Pioneer business phone system to make their practice run more efficiently. Watch the video to see how they use On Hold Messages to provide patients with timely information and wallboards to assist with staff allocation during the day. 

#businessphonesystems   #uktelecoms