Demystifying AIOps – How we helped reduce noise by using ServiceNow Event Management

To meet the increasing business and technology demands, IT operations teams need to become intelligent, working hand in hand with IT operations staff to identify infrastructure and service issues, drive service quality improvement, and accelerate remediation.

Artificial intelligence for IT operations (AIOps), is about implementing machine learning and analytics to IT operations functions. The sudden shift to work remote caused by the global pandemic has triggered a new operating model for IT Ops. The new model needs the teams to adjust with remote collaboration and accelerates incident detection/resolution. AIOps has emerged as a life saver to facilitate this with AI/ML.
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