BUSINESS PROCESS REENGINEERING : BALANCED SCORECARD

Discuss the tools and steps in BPR and balanced scorecards performance metrics

[nicolenigos]

Greetings, Ma'am Wye! I gained knowledge about the components of the balanced scorecard performance indicators and the business process reengineering process from this lecture. Thank you so much po for all the efforts sa pagbibigay sa amin ng mga video lectures katulad nito.

Key Performance Indicators:
Financial - Net Profit and Gross Profit
Customer - Customer service satisfaction rate and Customer retention rate
Internal Business Process - Capacity Utilization and Machine Downtime
Learning and Growth - Employee Retention and Continuing education and training

[abbygailpacis]

Good day, Ma'am. Once again, I have gained a lot of knowledge by watching these video materials. Here, I learned that Balanced Scorecard is a management tool which emphasize the use of key performance indicators (KPIs) across four perspectives: Financial, Customer, Internal Business Process, and Learning and Growth. Aside from that, it recognizes the significance of both financial and non-financial measures in evaluating managers and employees, such as customer satisfaction and employee engagement. Thank you po :))

[jelainesoriano]

Hello, Ma'am! I've finished reviewing the video. Thank you for this enlightening lesson on the balanced scorecard. I've acquired valuable insights, especially in understanding its significance in management. This newfound knowledge will undoubtedly benefit me in the upcoming exam.

Financial - ROI and gross profit

Customer - Complaints count and customer satisfaction rate

Internal Business Process - Lead time and machine downtime

Learning and Growth - Employee turnover and engagement

Understanding "When enough is enough" involves prioritizing and focusing on the areas that truly matter.

[arnielizaacuna]

I appreciate your efforts put into making this video, ma’am. Upon grasping the entirety of the concepts, I now finally understand that reengineering helps organizations achieve significant improvements in efficiency, effectiveness, quality, customer satisfaction, and competitiveness by analyzing and redesigning existing processes.

[JAYLANCEVERGARA]

Hello Ma'am! I wanted to express my gratitude after rewatching the video. Thank you for this highly informative lesson on the balanced scorecard, which has significantly expanded my understanding of its importance in management. I've gained valuable insights that I believe will prove instrumental in my upcoming exam. The discussion on financial aspects, such as ROI and gross profit, alongside customer-related metrics like the number of complaints and customer satisfaction rates, provided a comprehensive view. The focus on internal business processes, including lead time and machine downtime, and learning and growth indicators like employee turnover and engagement, further enriched my knowledge. The notion of "When enough is enough" resonated with me, emphasizing the importance of prioritization and focused attention in achieving success. Thank you once again for this enlightening lesson!

[LeisDearDiary]

Ma'am, thank you so much for this video! I gained a lot of knowledge about engineering and its significance to a company.
Financial: ROI and gross profit
Customer: The quantity and satisfaction level of customer complaints
Internal Business Process: Machine outages and lead times
Learning and Development: Employee Engagement and Turnover
And in order to achieve the organization's goal, understanding where to concentrate, what to put first on the list, and which metrics are most important is essential to knowing when enough is enough.

[gwynethantonio]

Good day po, Ma'am Wye! Please continue to provide us this kind of instructional video, which we can use as a guide for us to deeply understand our topic in class. Thank you so much po, and have a good day.

[vincejustinejavier]

Good day po, Ma'am. I've learned that balanced scorecard not only considers the quantitative measures but also the qualitative ones as they are of equal significance. This performance measurement tool encompasses different perspectives, such as financial, customer, internal business process, and learning and growth perspective. Thank you so much po!

[radamjamaicashane]

Thank you so much for providing this video lecture ma'am wye. I appreciate your effort po for making this video discussion.

Financial - Gross profit and ROI
Customer - No. of customer compliants and rate of customer satisfaction
Internal business process - lead time and machine downtime
Learning and growth - employee turnover and employee engagement

"When enough is enough"
We can also understand this to mean that what we measure is what we receive, which is connected to the adage "What gets measured gets managed." Our balanced scorecard will provide us with the metrics we need to succeed if we measure the correct things. Our scorecard will be useless if we measure the incorrect items. As a result, it's critical to set priorities and concentrate on your corporate objectives. While metrics are significant, they are not the primary factor. Prioritising the quality of the measurements over their quantity is crucial.

[yrishmhaelorenzo]

Thank you so much for this Ma’am. I learned about the learning and growth perspective, customer perspective, internal business process perspective and financial perspective.

[ezraelieugeniodomingo]

Good day po, Ma’am! Done rewatching po. Thank you po for this very informative video lesson. I learne a lot po from this video, I’ve gained knowledge about balance scorecard and its importance in management. This will surely help me in my exam.

Financial- ROI and gross profit
Customer- number of complaints and rate of satisfaction of the customer
Internal Business Process- Lead time and machine downtime
Learning and Growth- employee turnover and engagement

“When enough is enough”
we will know when enough is enough by knowing what we should prioritize and where we should focus on.

[basamihcalouraine]

Good day po, Ma'am Wye! Thank you po for this very informative video about reengineering and its purpose. After watching po, I learned about what comprises the business process reengineering process and the balanced scorecards performance metrics.

[CrisantaAntonio-bg]

Thank you so much ma'am Wye for this very informative video.
'"when enough is enough"
~ To know when enough is enough, the business should get rid of those that don't support the organization's mission and concentrate more on the primary goals. A business must set priorities and concentrate solely on the important targets and goals that will result in improved operations and long-term financial performance

[annjela.tangalin]

Greetings, Ma'am Wye! With this lecture I learned about what comprises the business process reengineering process and the balanced scorecards performance metrics. Thank you so much po for this educational content.

[cheskajhonethejose]

Good day, Ma'am! Your informative video on reengineering and its purpose in our organization was highly enlightening. I gained valuable insights into its importance and the key performance indicators from different perspectives. Thank you so much po!

[BenedictDanielMagisa]

Maraming salamat po, ma'am! 💙 Another video po na ang topic ay hindi ko man masyadong nabasa, napanood ko naman. Sobrang helpful po ng video niyo lalo na pag medyo kulang na sa oras at kailangan agad sumabak sa quiz or exam.

EXPERIENCE POINTS:
1. Give two examples of Key Performance Indicators for each perspective.
Financial:
1) Net Profit Margin
2) ROI
Customer:
1) Customer Retention Rate
2) Average Resolution Time
Internal Business Process:
1) Cycle Time
2) Defect Rate
Learning and growth:
1) Employee Training Hours
2) Employee Satisfaction

2. How does reengineering help us?
- Reengineering improves efficiency, effectiveness, and adaptability by redesigning processes, leading to cost reduction, increased productivity, and better alignment with business goals. It also enables the adoption of new technologies for enhanced competitiveness.

3. Explain "Don't ignore nonfinancial measures
- "Don't ignore nonfinancial measures" highlights how important it is to think about things other than money when rating performance or making business choices. Some non-financial measures are employee morale, customer pleasure, and new ideas. These can have a big effect on long-term success and sustainability. Ignoring these measures could make it harder to make strategic decisions and give you a false impression of overall success.

4. Explain "When enough is enough."
- To make things clearer when there are a lot of options, the organization recommends putting the most important ones first. This method reduces the chance of getting confused by too much data, letting us concentrate on the most important factors for achieving our goals and stop on pushing something that was not really helpful.

[princessalyssabarawid]

Thank you for this video po, maam! I learned a lot po about reingineering and why it is important in an organization.


Financial- Gross profit and ROI
Customer- Number of customer complaints and rate of satisfaction
Internal Business Process- Lead time and machine downtime
Learning and Growth- Employee turnover and engagement


And to know when enough is enough po is knowing where to focus on, what to prioritize first and what measure is the most significant in order to fulfill the purpose of the organization.

[janpamelasupnet]

Good day po, ma'am Wye!

1. monetary
- Price increases
- Growth in EPS

2. Client
- Suggestions
- Surveys

3. Internal Operations Process
- Transaction cost
- Transactional errors

4. Learning and growth
- The employees' CFA test results
- Employee turnover

Financial metrics are helpful in attracting managers' attention, but nonfinancial metrics are more helpful in detecting issues and enhancing performance. This is what is meant by the statement, "Don't ignore nonfinancial measures when evaluating managers and employees." Measures of customer satisfaction and functional performance are two types of performance metrics.

Knowing "when enough is enough" involves setting priorities, determining which metrics are most important, putting these metrics into practice, and connecting them to the objectives of the company. Validating linkages, establishing appropriate performance targets, and conducting accurate measurements are more important factors that ensure performance improvement than the number of metrics employed by the organization.

[jqlynrivera]

Thank you po, ma'am Wye for this video lecture. For my experience points:
1. What is non financial measures and give examples.
Ans: Non financial measures tell us about measures that do not make use of monetary values or dollars or even peso. Accordingly, this measure uses non financial data. Some examples are employee and customer satisfaction, brand preference, and productivity rate.
Insights:
I learned in this video how necessary and helpful scorecard is in any business and how to properly implement it for it to be effective. It doesn't have to be big step but rather baby step or one step at a time for it to be more effective. It also made me realize when enough is enough which usually depends on each perspective but it entails a great importance because we should know when to stop when things are already enough.

[cathycristinejoyromero]

Greetings! Thank you so much po ma’am Wye for this informative video lecture about re-engineering process and balanced scorecards performance metrics.