Warranty Work with Alliance RV for Shower Leak in my 2024 Paradigm

It took 39 days to get the shower leak fixed in my 2024 Alliance Paradigm. That’s how long it took from the time I reported the leak to Alliance RV until the time it was finished. #goodluckoutthere

Between waiting on customer service responses, cost estimates, parts to arrive, tech scheduling, the rest of the parts to arrive, more tech scheduling, and reimbursement, it was 39 days. I should have tracked my spent on this hours because you really spend a lot of time dealing with warranty repairs and it’s challenging having to be the middle man between the techs and the manufacturer. That’s why I say even though you’re not paying for warranty work, you’re paying for warranty work.

Fortunately, I was stationary with a place to stay during this time, because if I were traveling, it would have been a much bigger nightmare trying to coordinate all of this on the road. I’ve been in that situation before and it’s tough, not to mention all the travel plans you have to cancel and deposits you lose out on. It’s extremely challenging to get big repairs done on the road.

I wasn’t expecting such a big disaster just six months into owning this rv. ⚠️⚠️ Please keep in mind when you’re shopping for an RV, good customer service does not mean a well built RV. Don’t be confused by that marketing tactic. ⚠️⚠️ If they slowed down and did proper construction work, this never would have happened. It never should have happened on a new, “luxury” RV.

Our shower was not sealed properly during production in two separate spots, which were both hidden behind the door track, so we had no way of knowing about the problem until it was too late.

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[philip]

I took one look at the showers in a valor and decided we wouldn’t be buying one. Hopefully they have improved the design..