MY ONE PROBLEM I'M HAVING WITH PRINCESS CRUISE LINE

MY ONE PROBLEM I'M HAVING WITH PRINCESS CRUISE LINE.
People know I love cruising. I can find something great with every cruise line out there. I'm always asked why I sail on Princess so much and theres lots of reasons. from the crew to the entertainment to the ship designs. Then I get asked if theres anything that I don't like with Princess Cruises right now. Well there is this one thing.

[stewartscarborough]

Believe it or not, there are still people out there who do not use a smart phone. There should be nothing you can do on the app that an agent on the phone can't take care of for you. That's called Customer Service.

[memelissa]

I wish these companies would learn everyone isn't running around with a smartphone. It's great they have that as an option, but it shouldn't be the only way to handle things!

[bellati]

I agree with you Don. Everything that you can do on the app, you should be able to do online on the computer. The app is ok...but can be tricky to use....I hope Princess sees this video and can somehow make it right for you. Thanks for sharing.

[MrSimondrury]

Don has cruised almost exclusively on Princess recently. His last cruise was on Princess, his present one is on Princess and his next one is on Princess. If he is not happy with their service, why continue cruising with them?

[joeseatac]

A picture is worth a thousand words. Send a certified letter to each person up the ladder: names, dates, etc. Send all copies to your ‘contact’. You aren’t just helping yourself, you’re improving service for the rest of us peons, whom are fed-up with Princess’ lack of guest services.

[lissajeri]

Don...this is beyond sad. If YOU cannot get them to book you with your known presence and provider of bookings for them, how the heck can Joe or Jane Schmoe have a chance. For me, this is another nail in the coffin of even thinking about cruising on a ship so big you have to have an app to communicate with them.

[janisb]

Customer service is a thing of the past 😡

[Louis-xq]

Travelling is stressful enough and for an app not to work is not acceptable

[judydale]

That is so frustrating, Don. I agree my elderly mom cruises a lot, and she is not tech savvy and cannot use the app. So, what is she supposed to do and other people that are not tech savvy. It’s a real problem for them when they can’tdeal with a person to reserve the things they want to do. She can get on a computer and do them, but she doesn’t have a smart phone and doesn’t know how to use the app. It’s a real problem.

[deoxys]

I agree with you should be able to book and do everything via any of the 3 methods (PC, app, calling).

[Girasole]

On my last Princess Cruise, I scheduled all my dining on the phone once on the ship and didn’t even try the app. I also used the paper copy of the daily itinerary. I’m probably too old school, but that’s my preference. Then again, I even refuse to use credit cards in restaurants at home, preferring to just pay cash. If the app is required for dining on future cruises and it can’t at least be done on the computer, I’ll just skip the specialty dining and save the $$$.

[leonardvavra]

Princess is a Carnival Corp. line and Carnival corp doesn't care about customer service.

[BillCeller-gpmk]

Hey if you’ve exhausted all the “regular channels” to no avail and you know some higher ups, then I’d let them know because you may not be the only one this is happening to. Most managers want to know what’s falling short in their company, I’d let them know.

[jackredmond]

I definitely miss the functionality on the web page version. It was more intuitive and easier to use. Hopefully Princess will listen to us and put it back - even though I know it will be more work for them to maintain two versions.

[ywirmzc]

Agree with you Don. If nothing else, you should be able to phone in and make reservations.

[karenross]

Hi Don. I don’t like all these apps! It drains your phone and it takes away from the human contact. You can never explain issues because there is never an option for your issue. I don’t like talking to these darn machines! Hope you can get your dinners set up. Have a great Monday!

[furudanuki]

There is absolutely no excuse for forcing people to use a phone app to do anything unless they are actually on board the ship. I have a desktop at home with a wide screen high-definition monitor and a real full-sized keyboard. But someone thinks I'd prefer to use a tiny phone display and touch screen keyboard instead.

[nicolemiller]

That's not fair, you're missing out. Customer service is declining unfortunately.

[marthagrant]

I am a person who prefers doing things on my computer instead of with an app. Not sure why it can’t be set up so passengers can use computers when at home.

[liveskide]

You need to put this on your travel someone from Princess is watching.