Marc Benioff: Why 2025 Will Be the Year of AI Agents | Ep. 224

Is AI about to cause the biggest workplace disruption in 25 years? In this episode of Today in Tech, host Keith Shaw sits down with Salesforce Chair and CEO Marc Benioff to explore the rise of AI agents—and how they’re already transforming major companies like Singapore Airlines, Disney, Lennar, and Pandora.

Marc shares insights from his recent global travels, real-world use cases of Salesforce AgentForce, and why AI agents go far beyond ChatGPT-style tools. From multi-language support in seconds to revenue-driving personalization, this conversation uncovers how digital agents are reshaping the future of work, healthcare, and customer experience.

🔍 Topics Covered:

Why AI agents are bigger than generative AI

Real-world enterprise use cases (Disney, Lennar, Singapore Airlines, etc.)

The economic model behind agentic AI

Job loss vs. reskilling debate

AI’s future in medicine and customer service

What’s next for Salesforce and AI innovation

🧠 “Technology isn’t good or bad—it’s what we do with it,” says Benioff, reflecting on 26 years of Salesforce innovation.

📺 Don’t miss this in-depth and honest discussion about the future of AI, enterprise technology, and what it means for businesses and workers alike.

📌 Subscribe for more expert interviews, tech insights, and deep dives into transformative innovations.

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Keith Shaw

[GordonPlutsky]

This was great! Loved hearing the real world application of AI.

[bogazicilee]

Am I the only one who is feeling that Mr. Benioff does not know what he is talking about?

I believe he is trying to upsell Singapore Airlines ;)