Masters of Service Design: Adam St. John Lawrence - The Art of Facilitation

Adam St. John Lawrence is the acclaimed co-author of "This is Service Design Doing" and "This is Service Design Methods", and co-founder of Global Service Jam, the world's biggest Service Design, and Design Thinking events. Adam is first and foremost a Facilitator Extraordinaire with incredible expertise in facilitating user workshops, stakeholder exercises, and other group activities.

Adam discusses and answers questions about Service Design Facilitation techniques, and workshop methodologies and tips to get the best out of your user and stakeholder sessions.

Note: This video was uploaded on June 2nd, as we discovered the original had gotten cropped incorrectly at some point. When it was replaced, the old version had 491 views and 14 likes.

[Ejeby]

9:20 beginning of presentation>>
12:40 the more signs in an airport, the more missed flights
14:15 the real reason vs the apparent reasoning ; audio acuity ... great solutions for the wrong problem
16:00 Global Jam
17:00 personal background - "the fool as a role within the power structure"

[erichorster]

Interestingly in German Facilitation means several different Words. I put it in Leo and the Synonyms are:
facilitation die Erleichterung Pl.: die Erleichterungen
facilitation die Förderung Pl.: die Förderungen
facilitation die Bahnung Pl.: die Bahnungen
facilitation die Unterstützung Pl.: die Unterstützungen
facilitation die Vermittlung Pl.: die Vermittlungen

Was heißt das?
- Wir machen den Weg leichter

- Wir fördern das Team, um zu besseren Ergebnissen zu kommen

- Wir bahnen Wege zum Ziel

- Wir unterstützen bei dem Prozess/Projekt

- Wir vermitteln zwischen unterschiedlichen Positionen