Understanding CAHPS® Surveys: A Primer for New Users

This webcast, on January 11, 2023, provided an overview of AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys, and explained how they focus on patients' priorities, describe how they build on current research in survey development and administration, and discussed how organizations use survey results to improve patient experience. Speakers included: Caren Ginsberg, Ph.D., Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs, Center for Quality Improvement and Patient Safety, and Stephanie Fry, Senior Study Director at Westat.