Strategies for better customer onboarding

A positive onboarding experience confirms that your customers made the right choice, and it ultimately, helps you to retain them.

The top two reasons that customers churn are 1) customers don’t understand your product, and 2. they don’t obtain any value from it. Customer onboarding can solve both of these issues.

You’ve obviously created an awesome product for your audience. Customers just require some hand-holding as they get started.

The good thing is your customers already like you, and they already believe in your product — that’s why they bought it. It’s your job to keep it that way.

Through this webinar, you'll discover 3 major actions that could skyrocket your onboarding. Following this video will help you to better craft content and messages to increase activation and retention inside your software or website.

Hosted By: Antoine
Category: Webinars

Join the conversation at the best time:
0:00 Introduction
0:28 Objectives of today's webinar
01:10 Onboarding at Crisp
01:40 Webinar focuses on product documentation, onboarding screencast, and in-chat & email sequences
02:02 Product documentation 'aka' knowledge base
02:26 A knowledge base leads to 40% decrease in customers' request
02:56 1st Tip : Product documentation is so much more than FAQ
03:20 Why FAQ's are not enough anymore
03:40 Writing "Getting started guides"
04:53 Tips for better "Getting started guides"
07:20 Writing "Best practices guides"
08:03 Tips for better "Best practices guides"
09:04 2nd Tip: Prioritize your key activation steps
10:13 3rd Tip: Put some content live today
12:20 Onboarding screencast
13:15 Crisp onboarding screencast example
13:45 Misconceptions about product screencast
16:05 Unleash your knowledge to become a customer relationship expert
18:39 Customer Communication
18:43 how to be efficient with onboarding messages
20:32 Building automated onboarding using Crisp
21:35 3 examples on how to create the best product onboarding
26:10 In-App Messages Vs Email for onboarding purpose

[ronyh]

It is asking directly chatting . i need to collect email id, name and mobile number mandatory. Without sending email id and name visitors will not able to chat with us . How can i setup this setting ?? Have you any tutorial about this??

[laith]

I'm my Redmi 20 k pro. I downloaded the program to my phone and when I register the email and the password it tells me the login failed. Please reply to my message and what is the solution please answer