Adding a MyCentsys Remote User to an ULTRA Device

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Discover just how quick and easy it is to link your ULTRA GSM devices to our new MyCentsys Remote mobile app! MyCentsys Remote boasts a wide array of innovative features to take remote monitoring and control into new territory. Elevate your ULTRA experience and take the first step in enjoying unmatched convenience by learning how to add a new user.

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I have successfully added my device, I want to add my family members. How do I do that? I have put their device in add admin but the device says it has an operator on their phone app

jsjdd
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What could be the problem?if I had the remote but not sending settings to the machine d5smart.

kennedychandamali
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The app say accept permission and do anything

rodrigorios