Customer Care Made Easy with Service Cloud and Sprout Social

Pair your CRM data with your social data to provide the best customer care experience with Sprout Social’s Salesforce Service Cloud integration.

With this integration, Salesforce customers will:
1. Have a holistic view of their customer interactions
2. Be able to manage all of their social customer care requests in Service Cloud with full social media management solutions including: engagement, publishing/scheduling, analytics, listening and employee advocacy.
3. Enrich their customer CRM profiles with social data
4. Bring social data and insights into their marketing dashboards in Salesforce

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✨ Resources:

🌱 Chapters in this video
0:00 Combine your CRM data with your social data
0:14 Sprout Social's Salesforce Service Cloud integration
0:21 Level-up your your social customer care

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About Sprout:

#SocialMediaStrategy #MarketingCRM #MarketingStrategy #CustomerCare #Salesforce #ServiceCloud #Customer360 #SproutSocial