Owner of Wired Freedom and E-Cells Five Star speaks out!

Roger who has been a Wired Freedom owner shares his bad experience with the quality of the Wired Freedom E-Bike. From denial of honoring the warranty to the flex in the frame drove Roger to buy the E-Cells Five Star. Come listen first hand to one of the only people who own both these bikes and which wins as his favorite E-Bike.

============== Top Bikes I highly recommend =================
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============== Other E-Bikes we reviewed =================
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=========== Companies I do not recommend =================
Wired Bikes, Voromotors, Velotric Bikes, Lectric Bikes, Himiway Bikes,
Solar Scooters, Fucara Bikes, Cyke Bikes and Stromer Bikes.

* Reason from poor support, bike manufacturing and reliability.
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Disclaimer: Stay Connected with EV's does not confirm the accuracy of all statements made. We recognize that there are always two sides to a story. However, we believe this video is educational and highlights the differences between the E-Cells Five Star Bike and the Wired Freedom bike. We recommend that you do your own research and choose the best bike for your needs.

[alw]

Due to a change in circumstance, I had to cancel an order for a Five Star. They were very easy to contact and quickly cancelled my order and refunded my card. I was impressed with their service.

[johnhayes]

I have the Wired, and the frame is not flexible. The loose caboose is caused by the pivot joints, and is likely on all of the Wired bikes. Are you expecting them to replace ALL bikes they delivered? I’m an engineer and race car driver/builder, and I barely notice the “flex”. That being said, if it is your only bike, you likely wouldn’t even notice it. But it will surely show up in a head to head comparison. I ride mine pretty hard and do not feel unsafe at all. Nothing on the bike has failed, and until it does, I’m a satisfied customer.

[garyn.]

Thx for the review. Last month I ordered a 5 Star and was looking at both bikes. But there is a limit on how much research you can actually do without riding it. For me this will be my first e-bike, although I come from a motorcycle and mountain biking background. What actually sold me was when I phone their help number to find out more information, the owner answered my call and I spent over 20 minutes discussing what options I should get. The only issue I have, is that I have to wait another ~4 more weeks for the bike, I'm thinking the wait will be worth it.

[ChrisB-pubd]

Sorry that happened to you sir this is what makes me nervous about buying an e-bike. I’m retired and don’t have the funds like I used to. I enjoy these videos also I enjoy researching items before I pull the trigger. Again sorry this happened to you. I get it !

[Patriot]

Imagine how easily Wired could have handled this issue. Of all the bikes they've sold and they've got one guy with an engineering and fabrication background who's not satisfied, so they tell him to pound sand. What a bastard company. Give the guy a return label, charge him a 5% restock as a courtesy and let the customer dust his hands off. Instead, it's piss on you, weirdo! Hey, Wired obviously has been successful, take what's been learned, embrace valid criticisms and make the version 3.0 even better. That's how to handle it, not like the way Gary was treated.

[skyewalter]

Is it only me that loves both bike. I wish both bikes have a baby i can buy lol. Personally if the ecell 5 stars came with dual battery, id have gotten it but i opted for the wired instead. Everything came out to 2274. But the dual battery option is not available to the regular 5 stars. You have to get the dual star for 2695 [2595 with 100$ coupon off] even though its with more accessories and upgrades. But hey. If this is what both companies are giving us now, who know what their competition might give us in like 3-4 years. Glad to see 2 companies pushing themselves and WE get to benefit by having 2 outstanding options to choose from.

[edmoll]

So glad I went with Ecells 5 Star Dual Star W/19 inch frame. I cant wait...

[Dilemma]

My father owns A wired and has a terrible shake in his bike. It has the shock in the middle. Dealing with customer support with smaller companies was absolutely terrible. IT was basically "Your problem now"

The owner??? (or someone at that near level) pick up on a Sunday, told me didnt have time to talk because he was out to eat, so i question why he was even bothering picking up the call, shortly after arguing he told me to take it to my local bike shop to get looked at.

There's a short on my youtube of how bad it is.

[EcoSpeeder]

5:55 I am so extra glad now that decided to upgrade my existing 48V 17Mah full suspension / hydraulic brakes with a 52V 20MAH battery instead of getting the wired freedom.
The downgrade of rear suspension & frame performance would have been very bad.

[Thom_Yorky]

This video seems more like a commercial for the E-cells Five star.

[blakewallo]

The recently updated Wired Freedom on pre order will have a thicker linkage. Peaks at 3000watts and comes with extra 15ah battery for no extra charge, I mean thats a 35ah bike for $2000... Cant beat that.
I see them listening to customer complaints so I guess we will see if this updated version holds the same issues.

[Hubjeep]

Thanks! Due to this video I cancelled my Wired Freedom order yesterday ($2, 249 shipped, delivery a month or more away) and ordered a e-cells ($1, 795, they have a 4th of July sale [$200 off]. Expected to ship late this week or early next week, they ship FedEx. They can be reached on the phone, the couple times I called someone picked up each time!! Very nice folks.

[Silverado]

Wired is designed for the average size person...not good if you weigh more.. Wire customer service S do not care about you... They did not design the bike and have no idea about the Wired are just middle men who just want to peddle (ha) the have 600 miles of aggressive riding on trails on my wired and it seems to be ok....I'm not happy with wired as a company

[progz]

My family had the same issue with the wired freedom bike. We told support and they pretty much acted like they never heard of the issue. They gave us a hard time at first but then they were willing to return it but I would have to pay the shipping differences as well if I remember correctly. I didn’t think that was right because it is not my fault the bike was having stability issues.

[packnight]

I have the 2024 Wired with the dual batteries. It must be the new one? I have put 500 trouble free miles on it and it has been great. It does not have this wobble like the green one in the video, but it does have the death wobble when you release both of the handle bars. I think it is well designed for the most part. The speed, range, and comfort are all 5 stars. The seat sucks for my fat butt and bad spine, so I changed that. I did also adjust the middle shock with a high pressure pump and that helped a lot with overall stability. (There are videos out there on how to do this.)

It sucks you had this issue. I think the Wired bike with the dual batteries is fantastic, but the customer service interface is rusty. Wired does not make it easy to get a hold of them. If they work on the customer service end (and I hope they do), They could really have a great product.

[southernebiking]

This has very little to do with wired or five star. This has much more to do with the vast majority of these imports ebikes. They are using entry, level components, frames, etc. He was correct. They are targeting seniors and people that are maybe not so knowledgeable about how well these things can be built. Customer service, it's terrible with them, If you have a problem. I would always suggest paying with paypal as that gives you a very strong voice if you have to return something.

[givemethemusicd]

EDIT START-The Owner/Operator of ecells has been clear that he designed these basic models for folks like senior citizens and those with some minor mobility issues that may struggle with a traditional bicycle on some terrain. He didn't necessarily intend the design to be used for regular single track use. My intent here isn't to throw shade on ecells. I want them to succeed and improve. END EDIT.
Ecells dual star owner here. I'm happy so far with my purchase, but I know that I will break the rear suspension and rear frame bars at some point. That said, I need to point out that the general design of the suspension on both the wired and ecells can be an inherently difficult system to design for rigidity if the designer isn't paying attention to best practices. I believe that both fall into the Horst Link (4-bar) category which has seen a lot of use and best practices evolution in design since the 90s.
Getting that geometry to the point of basic non-binding "functionality" in autocad or solidworks is 5% of the total engineering challenge required to make a stable and robust system. All of those pivot points and the individual size/length/geometry of those materials and components linking them together is the design challenge. The pivot connections are more critical than anything else. If I'm being subjective, I think both ecells and wired missed the mark with the inception of this suspension design. Especially given the weight of the bike. All of the pivot connections need to be addressed. They are under-engineered for both bikes. It is unfortunate.
All of the pivot points are suspect. One of the biggest design problems that I see with both of these bikes is the length of the rocker linkage connecting the shock to the rear seat stay. The distance between those two connection points is insanely long. That introduces so much more leverage and non linear stress and flex to an already under-engineered pivot construction.

If you follow the evolution of MTB rear suspension, you will notice that those designs lead to the shortest rocker linkage possible to reduce those forces.
It is clear that the designer of ecells has recognized this, and kind of understands this given the changes that were made to the rear suspension design of the Triple Crown. I think they should scrap their suspension design, but every one of their bikes should have those same changes at a minimum.

[mykec]

My favorite option is the 24 inch wheels. At 5.5 this allowed me to get away from the typical folding ebikes with 20 inch wheels. This is going to be the ultimate upgrade for me I can't wait!!

[e-cells]

The frame forms the backbone of the e-bike, connecting all other parts and components. It must be strong and rigid enough to handle the stresses and loads of riding, especially running at speed. The rear component must be solid; otherwise, instability transfers to the front, causing "death wobble." I don't recommend riding without hands, but seeing Tom Chitwood riding on our rear rack pedaling with no hands at speed left me more than smiling. I was even high-fiving the cat.

[givemethemusicd]

lol, true story here...I literally placed an order for a wired freedom, watched this post 20 minutes later then canceled my order and ordered Five Star. I feel like I dodged a bullet. Thanks.