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0:00:36
How a learning culture can improve customer service.
0:01:07
Creating an adaptive learning journey.
0:00:58
The importance of measurements during learning.
0:02:11
Key ways to look at the L&D Challenges and how to overcome them.
0:00:49
Why learning leaders need to understand business metrics.
0:00:48
Why accessibility is important to a learning culture.
0:00:53
How having a culture of learning correlates with ROI
0:00:57
Do you see global differences in creating a culture of learning?
0:57:00
'Creating a Culture of Learning' Webinar
0:00:29
'Creating a Culture of Learning' Webinar Preview
0:02:44
Why should we care about data?
0:01:14
What roles can you impact with data?
0:03:29
How Data Can Impact Soft Skills
0:05:02
The Challenges
0:05:00
How Data Improved Call Center Training
0:01:20
Have You Experimented with xAPI and Transmitting Key Learning Metrics into Performance Dashboards?
0:04:49
independence's 2021 Forecast Around Data
0:00:54
Do you have any thoughts about using NPS customer surveys to assist with the dashboards?
0:06:26
How Data Can Impact User Interface Design
0:02:46
The MLevel Impact
0:53:09
Webinar: Effectively Transforming into a Data Driven Learning Team
0:02:35
How Data Reshaped the Learning and Development Team at the Co-operators
0:01:26
Contact Center Success at the Co-operators with Digital Training
0:01:27
How Data from Chick-fil-a Training Makes their Learners Successful
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