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0:02:06

A Festive Thank You from our CEO (2024)

0:02:31

Why RNIB is so important to FlyForm

0:04:54

Why ServiceNow was RNIB's desired platform

0:03:08

Why RNIB chose to work with FlyForm

0:09:05

RNIB Case Study - Managing Property Properly

0:03:42

Becoming a FlyFormer: The Candidate Journey

0:47:45

Driving Efficiency and Quality: ServiceNow Automated Testing Best Practices

0:05:37

Where to begin with ServiceNow

0:04:53

What is Replatforming?

0:32:48

ServiceNow for the public sector: A GDS masterclass

0:01:55

Introducing the ServiceNow GDS Toolkit from FlyForm

0:03:35

FlyForm: The importance of investing in our people

0:02:51

What is HR Service Delivery in ServiceNow?

0:04:46

How to work with ServiceNow's CMDB

0:04:31

What is a CMDB?

0:07:19

What’s the point of a Business Analyst?

0:01:47

What's the point of a Technical Consultant?

0:02:50

CSM and machine learning for improved customer service

0:02:02

Happy Agents = better customer service with CSM

0:01:06

What do you like about working at FlyForm?

0:01:30

How does Workplace Service Delivery tie into the data model of ServiceNow?

0:07:02

ServiceNow Managed Services: In-house vs. outsourced

0:05:38

FlyForm | What are the benefits of ITSM?

0:10:15

Assessing your ITSM needs