Все публикации

0:00:56

In Session w/ BT: Oracle Sessions (Cat died)

0:00:06

America the Beautiful

0:20:40

In Session w/ BT: Office Hours

0:20:34

Judges Aren’t Umpires… But Here’s How They Call Balls and Strikes

0:01:27

Parenting Like a Lawyer: The Hilarious Contract That Stops Food Fights

0:01:50

In Session w/ BT: Attorney’s Testimony is Key in Winning a Will Contest

0:07:01

In Session w/ BT: Conversations Beyond the Court is live!

0:17:09

In Session w/ BT: Probate Court Without a Lawyer: Are You Really Prepared for the Risks?

0:10:01

Cruising Chronicles: BMW 1200RT Rider's View; SF to Oakland - Lower Deck of San Francisco Bay Bridge

0:09:39

Cruising Chronicles: BMW 1200RT Rider's View; April Fools I880 Oakland

0:04:49

CALL CENTER TRAINING: CHALLENGES IN COMMUNICATING WITH CUSTOMERS OVER THE PHONE

0:04:30

CALL CENTER TRAINING: FACTORS IN CALLER SASTISFACTION

0:05:37

CALL CENTER TRAINING: PROFESSIONAL COMMUNICATIONS SKILLS

0:05:37

CALL CENTER TRAINING: RESOLVING CUSTOMER SERVICE COMPLAINTS & CONFLICT

0:05:12

CALL CENTER TRAINING: INBOUND & OUTBOUND SKILLS

0:04:42

CALL CENTER TRAINING: EFFECTIVE LISTENING SKILLS FOR UNDERSTANDING CUSTOMERS

0:06:12

CALL CENTER TRAINING: EMOTIONAL INTELLIGENCE

0:05:58

CALL CENTER SKILLS TRAINING: STRESS RELIEF & EMOTION MANAGEMENT

0:05:50

CALL CENTER TRAINING: QUESTIONING SKILLS

0:05:50

CALL CENTER TRAINING: WORD CHOICE

0:03:01

CALL CENTER TRAINING: EXAMPLES OF EMPATHY STATEMENTS

0:03:06

CALL CENTER TRAINING: RESIDENT SATISFACTION

0:04:56

CALL CENTER TRAINING: POSITIVE ATTITUDE & PERFORMANCE

0:06:31

CALL CENTER TRAINING: DEALING WITH DIFFICULT CALLERS