Все публикации

0:07:35

The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service

0:02:23

New Grads: Start Strong With These 5 Tips | Blake Morgan #shorts #tips

0:01:42

How the GYM Reveals the CX-EX Connection | Blake Morgan #shorts #gym

0:01:30

Fast Fashion Reset: What Shein and Temu Tell Us About Retail’s Future | Blake Morgan

0:12:25

Reimagining Healthcare Experience Through Feedback and AI

0:01:07

Can your AI be trusted? | Blake Morgan #shorts #AI #CX

0:18:14

Why Most AI in CX Is Missing the Mark—and What Comes Next

0:01:45

Why Agentic AI Alone Won’t Save Your CX Strategy | Blake Morgan #shorts #ai

0:01:49

Who Will Gain From Tariffs? | Blake Morgan #shorts #tariffs

0:11:33

How Creative Thinking Unlocks the True Power of AI in CX

0:00:50

ALO raised prices—will the experience keep up | Blake Morgan #shorts

0:01:39

Shopify CEO: No New Hires Unless AI Can’t Do It 🤖 | Blake Morgan #shorts #ai

0:22:18

The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership

0:01:24

When Customer Feedback Goes Too Far | Blake Morgan #shorts #cx

0:01:53

2 Customer Centric Strategies for handling Tariffs | Blake Morgan #shorts #CX

0:01:37

Rocket’s $9.4B Move to Create a Seamless Homeowner Journey | Blake Morgan #shorts

0:12:17

Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision

0:31:56

What Drives Customers to Buy—And What Holds Them Back

0:01:09

Zendesk Relate in Vegas: Behind the ‘Powered by Zendesk’ Experience | Blake Morgan #shorts

0:01:26

How to make sure AI doesn't take your job | Blake Morgan #shorts

0:18:20

Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation

0:01:34

No More Free Bags? Is Southwest Just Another Airline Now? | Blake Morgan #shorts

0:02:10

MrBeast’s Sweet Surprise: Earning More from Chocolate Than YouTube | Blake Morgan #shorts

0:33:58

How the 80/20 Rule, AI, and Leadership Drive Business Growth