Все публикации

1:13:52

PHSO Open Meeting, Manchester, 30 November 2017. Part 2: Q&A, panel discussion and closing address

1:01:26

PHSO Open Meeting, Manchester, 30 November 2017. Part 1: Welcome and key note speakers

0:55:46

Scott Morrish: How can the NHS and PHSO get better at learning from mistakes?

0:03:23

Frances Leigh's story

0:00:31

Frances' story trailer

0:01:36

Raymond Venus's story

0:01:00

Driven to despair: how drivers have been let down by the DVLA.

0:01:38

Introduction to the Service Charter

0:01:08

Our Service Charter

0:01:44

The Mythbusters

0:01:26

Jennie Negus, ULH NHS Trust, on good complaint handling (HD)

0:00:41

Jennie Negus, ULH NHS Trust, on the most important promise the Ombudsman can make (HD)

0:00:43

Eleanor Hazlewood, VoiceAbility, on good complaint handling (HD)

0:00:19

Jane Walsh, Carers Federation, on the most important promise the Ombudsman can make (HD)

0:00:20

Margaret Hunn, SEAP, on the most important promise the Ombudsman can make (HD)

0:00:31

Jane Walsh, Carers Federation, on good complaint handling (HD)

0:00:30

Jonathan Senker, VoiceAbility, on the most important promise the Ombudsman can make (HD)

0:00:40

Julia Tabreham, Carers Federation, on the most important promise The Ombudsman can make (HD)

0:00:17

Oliver Forrester, Caseworker, on the most important promise the Ombudsman can make (HD)

0:00:27

Dean Maylon, Customer Service Officer, on the most important promise the Ombudsman can make (HD)

0:00:32

Julia Tabreham, Carers Federation, on good complaint handling (HD)

0:00:28

Jonathan Senker, VoiceAbility - on good complaint handling (HD)

0:00:34

Becky Hayes, Caseworker, on the most important promise the Ombudsman can make (HD)

0:02:53

Colin Smith's story