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PHSO Open Meeting, Manchester, 30 November 2017. Part 2: Q&A, panel discussion and closing address

PHSO Open Meeting, Manchester, 30 November 2017. Part 1: Welcome and key note speakers

Scott Morrish: How can the NHS and PHSO get better at learning from mistakes?

Frances Leigh's story

Frances' story trailer

Raymond Venus's story

Driven to despair: how drivers have been let down by the DVLA.

Introduction to the Service Charter

Our Service Charter

The Mythbusters

Jennie Negus, ULH NHS Trust, on good complaint handling (HD)

Jennie Negus, ULH NHS Trust, on the most important promise the Ombudsman can make (HD)

Eleanor Hazlewood, VoiceAbility, on good complaint handling (HD)

Jane Walsh, Carers Federation, on the most important promise the Ombudsman can make (HD)

Margaret Hunn, SEAP, on the most important promise the Ombudsman can make (HD)

Jane Walsh, Carers Federation, on good complaint handling (HD)

Jonathan Senker, VoiceAbility, on the most important promise the Ombudsman can make (HD)

Julia Tabreham, Carers Federation, on the most important promise The Ombudsman can make (HD)

Oliver Forrester, Caseworker, on the most important promise the Ombudsman can make (HD)

Dean Maylon, Customer Service Officer, on the most important promise the Ombudsman can make (HD)

Julia Tabreham, Carers Federation, on good complaint handling (HD)

Jonathan Senker, VoiceAbility - on good complaint handling (HD)

Becky Hayes, Caseworker, on the most important promise the Ombudsman can make (HD)

Colin Smith's story

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