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1:13:52
PHSO Open Meeting, Manchester, 30 November 2017. Part 2: Q&A, panel discussion and closing address
1:01:26
PHSO Open Meeting, Manchester, 30 November 2017. Part 1: Welcome and key note speakers
0:55:46
Scott Morrish: How can the NHS and PHSO get better at learning from mistakes?
0:03:23
Frances Leigh's story
0:00:31
Frances' story trailer
0:01:36
Raymond Venus's story
0:01:00
Driven to despair: how drivers have been let down by the DVLA.
0:01:38
Introduction to the Service Charter
0:01:08
Our Service Charter
0:01:44
The Mythbusters
0:01:26
Jennie Negus, ULH NHS Trust, on good complaint handling (HD)
0:00:41
Jennie Negus, ULH NHS Trust, on the most important promise the Ombudsman can make (HD)
0:00:43
Eleanor Hazlewood, VoiceAbility, on good complaint handling (HD)
0:00:19
Jane Walsh, Carers Federation, on the most important promise the Ombudsman can make (HD)
0:00:20
Margaret Hunn, SEAP, on the most important promise the Ombudsman can make (HD)
0:00:31
Jane Walsh, Carers Federation, on good complaint handling (HD)
0:00:30
Jonathan Senker, VoiceAbility, on the most important promise the Ombudsman can make (HD)
0:00:40
Julia Tabreham, Carers Federation, on the most important promise The Ombudsman can make (HD)
0:00:17
Oliver Forrester, Caseworker, on the most important promise the Ombudsman can make (HD)
0:00:27
Dean Maylon, Customer Service Officer, on the most important promise the Ombudsman can make (HD)
0:00:32
Julia Tabreham, Carers Federation, on good complaint handling (HD)
0:00:28
Jonathan Senker, VoiceAbility - on good complaint handling (HD)
0:00:34
Becky Hayes, Caseworker, on the most important promise the Ombudsman can make (HD)
0:02:53
Colin Smith's story
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