Все публикации

0:02:20

Chapter 7: Define the Organizational Roles and Responsibilities.9 - Ten Steps to Itsm Success

0:02:05

Chapter 15: Balanced Scorecard and Continual Improvement.14 - Ten Steps to Itsm Success

0:02:12

Chapter 12: Conduct Service and Process Health Assessments.8 - Ten Steps to Itsm Success

0:02:12

Chapter 16: Putting It All Together.10 - Ten Steps to Itsm Success

0:02:20

Chapter 8: Standardized Development Approach.11 - Ten Steps to Itsm Success

0:02:19

Chapter 10: Logical and Physical Design.6 & Chapter 11: Build and Test.1 - Ten Steps to Itsm...

0:02:10

Chapter 7: Define the Organizational Roles and Responsibilities.5 - Ten Steps to Itsm Success

0:02:14

Chapter 6: Create the It Strategic and Tactical Plans.12 - Ten Steps to Itsm Success

0:02:14

Chapter 7: Define the Organizational Roles and Responsibilities.4 - Ten Steps to Itsm Success

0:02:07

Opening Credits & Foreword.1 - Ten Steps to Itsm Success

0:02:32

Chapter 15: Balanced Scorecard and Continual Improvement.2 - Ten Steps to Itsm Success

0:02:07

Chapter 7: Define the Organizational Roles and Responsibilities.6 - Ten Steps to Itsm Success

0:02:36

Chapter 7: Define the Organizational Roles and Responsibilities.14 & Chapter 8: Standardized...

0:02:08

Chapter 1: Setting the Stage.5 - Ten Steps to Itsm Success

0:02:09

Chapter 6: Create the It Strategic and Tactical Plans.8 - Ten Steps to Itsm Success

0:04:51

Chapter 5: Define the Ideal Target State.12 & Chapter 6: Create the It Strategic and Tactical...

0:02:14

Chapter 15: Balanced Scorecard and Continual Improvement.4 - Ten Steps to Itsm Success

0:02:31

Chapter 9: Strategy and Planning.3 & Chapter 10: Logical and Physical Design.1 - Ten Steps to...

0:02:42

Foreword.3 & Preface.1 - Ten Steps to Itsm Success

0:02:56

Chapter 4: Establish an Itsm Steering Committee.9 - Ten Steps to Itsm Success

0:02:07

Chapter 15: Balanced Scorecard and Continual Improvement.7 - Ten Steps to Itsm Success

0:02:15

Chapter 5: Define the Ideal Target State.10 - Ten Steps to Itsm Success

0:02:19

Chapter 12: Conduct Service and Process Health Assessments.11 - Ten Steps to Itsm Success

0:02:15

Chapter 15: Balanced Scorecard and Continual Improvement.11 - Ten Steps to Itsm Success