Все публикации

Introduction to Customer Relationship Management

Happy 2022 year.

Relationship Strategies used in Customer Relationship Management

Introduction to Customer Relationship Management

Introduction to Customer Loyalty

Full English breakfast

Introduction to Service Recovery

Introduction to Service Quality Gap Model

Importance of Customer Feedback

Service Gap Model - How to close the gaps?

Demand and Capacity Management

Service Quality Dimensions

The Hotel & Restaurant Approval & Classification Committee - Guidelines for F & B service department

Introduction to Direct Marketing and various tools of Direct Marketing

More details about HRACC's (India)

Objectives of Personal Selling

Introduction to HRACC (India)

Thank You

Goodbye 2020 and Welcome 2021

Introduction to Agmark

Organic Food in India

Welcoming the Guest in F & B outlet and Water Service

Table d'hôte Set up

A'la Carte Set up used in various Food & Beverage Outlets.