Все публикации

0:04:41

Jeff Toister Keynote Sizzle Reel

0:00:50

Employee feedback skill: Inference vs Observation

0:32:14

Getting Executive Buy in for Training

0:00:41

Call Center Campus 2024 Intro video

0:02:25

Customer Service Tip: Bend the Rules

0:01:32

June Wash to Diablo Peak Hike

0:02:44

Customer Service Tip: Tell the hard truth

0:03:22

Improve your body language with a customer service reset

0:28:41

Uniting your team with a CX Vision

0:03:43

2 ways to avoid a bad mood in customer service

0:00:34

Welcome to Jeff Toister's YouTube channel

0:00:33

Balto Webinar Trailer

0:30:44

Prevent contact center agent burnout

0:28:03

Getting the most out of LinkedIn Learning courses

0:29:54

Q&A with Jeff Toister: How to scale your service culture

0:01:39

Why you should say thank you instead of sorry

0:29:54

5 advanced customer service techniques that surprisingly work

0:01:52

What is the difference between mission, vision, and values?

0:57:48

The Guaranteed Customer Experience Book Club

0:01:01

How broken promises affect your customers

0:03:20

Why your customer service strategy should not be based on wow

0:21:25

How Elephants Delicatessen Wins Customers by Keeping Its Brand Promise

0:16:26

Why breaks are essential to outstanding customer service

0:17:26

How to avoid customer anger