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0:02:34

Why technology-enabled customer experience matters

0:07:24

Customer experience measurement - 6 questions - 6 answers

0:01:53

Customer experience transformation - Starting Point for a Digital transformation

0:02:48

Customer experience transformation - A holistic approach

0:03:48

Customer experience transformation - Three major components

0:02:38

Customer experience transformation - common themes

0:03:08

Growth Academy

0:03:47

Digital Sales Growth

0:02:11

Demystifying agile marketing

0:01:46

Role of technology in business partnerships

0:02:01

The secret to technology use: Change management

0:02:01

How companies are using tech to change the way they work

0:01:18

Tech trends changing how we work

0:01:50

New 'knowledge' workers

0:01:03

Trends defining enterprise IT

0:01:05

McKinsey Minute: New consumer decision journey

0:01:20

The new marketing

0:01:26

Technology and online grocery

0:01:13

How online grocery habits differ in various countries

0:01:13

Nicolo Galante Build Profitability V5

0:01:30

The new economics of online grocery

0:01:05

Why grocery leaders need to get online

0:01:26

Megatrends: What it means for sales

0:01:07

McKinsey Minute: Offline and online shopping