Все публикации

0:06:12

Why do you need to reduce the number of questions in your surveys to ONE?

0:04:32

How to grow your business online during the Coronavirus crisis

0:04:29

Working with scaleups: How to structure the team to dramatically increase engagement

0:05:48

Working with scaleups: why enterprises can hardly innovate without external help

0:03:24

What is the biggest limit of data science teams in an enterprise?

0:04:09

Working with Scaleups: how to identify the right pilot project for your company

0:03:45

Working with scaleups: why scaleups can innovate faster than enterprises

0:05:02

The common mistakes of a management team: it's too expensive

0:03:49

The common mistakes of a management team: we already have it

0:04:19

The common mistakes of a management team: We've Always Done It This Way

0:03:59

The education cycle of CX managers

0:03:47

The new sources of Market Research: NPS & CSAT Open text

0:03:50

The new sources of Market Research: Chats and Chatbots

0:03:42

The new sources of Market Research: Contact Center

0:04:20

The new sources of Market Research: Ratings and Reviews

0:05:53

The new sources of Market Research (overview)

0:04:03

Why it's hard to get many customer reviews

0:04:16

Measure the health of your business using Customer Churn rate KPI

0:05:15

The importance of measuring customer satisfaction

0:04:32

What is Customer Lifetime Value in 3 minutes

0:04:50

Top 3 KPIs for Customer-Centric Companies

0:06:15

The top 5 common mistakes companies make with KPIs

0:06:30

Contact Center: From Cost Center to Profit Center

0:05:17

How to analyze customer data (Part 2)