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0:00:48

Digitisation - a win win for businesses and customers

0:00:48

Personalisation evolving the customer experience

0:01:12

Get connected - the importance of digital integration cloud example

0:00:49

The automation or augmentation - the technical paradox

0:01:12

Planning for the Future

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Weighing up the risks - planning for a digital future

0:04:58

The Rise of Technology 2

0:06:06

The Rise of Technology

0:04:19

Crown Customer Insights 2017 Overview

0:14:00

Crown - Celebrating 30 Years

0:19:49

People Analytics & Engagement

0:01:19

Crown Sound Bite – Russell McHardy, Trailfinders (1)

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Crown Sound Bite – Russell McHardy, Trailfinders (2)

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Crown Sound Bite – Russell McHardy, Trailfinders (3)

0:02:50

Demystifying Business Analytics: Part 4 – How can we create value through Business Analytics?

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Demystifying Business Analytics: Part 3 - What are the main pitfalls we should avoid?

0:02:24

Demystifying Business Analytics: Part 2 - Why should we invest in Business Analytics?

0:02:38

Demystifying Business Analytics: Part 1 - What Are Business Analytics?

0:01:58

Roadmap to Change Management Stage 4:

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Roadmap to Change Management Stage 3: Making Sense of Change

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Roadmap to Change Management Stage 2: Putting Yourself in Their Shoes

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Roadmap to Change Management Stage 1: Time to Take Stock

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Business Benefits Part 3 - Opportunities for Growth

0:03:57

Business Benefits Part 2 - Exceeding Customer Expectations