Все публикации

0:34:20

Guest Experience Ovation

0:46:12

Putting Human Experience on the Nordic Agenda

0:38:40

Employees & Customers, One and the Same

0:29:19

Ep.118- What Customers Really Want

0:34:30

Ep. 117-The Hospitality Mentality

0:35:17

Ep.116- Scoring EX & CX Goals

0:33:30

Ep. 115- Why Experience Is Everything in Today's Restaurants

0:38:46

Ep. 114- CX at a Fully Autonomous Restaurant

0:22:36

Who Is Responsible For Creating a Great Employee & Customer Experience?

0:18:35

Leading Differently for Great EX2CX™

0:34:15

The Intersection of EX and CX

0:41:37

Resiliency in CX

0:49:03

'Here, Everyone is a BigShot'

0:28:13

Expectation Management Creates Alignment & Accountability

0:33:13

Restaurants Focused On Digital First Innovation

0:36:24

Are You Leading Your Organization Inside-Out™ or Outside-In?

0:38:03

Luxury Hotel Management Meets Vacation Rentals

0:36:28

Spark Your ALPHA

0:18:36

Leading Differently for Great EX2CX™

0:19:09

Living & Working in Gratitude

0:22:47

Great Employee and Customer Experience (EX2CX™) Is Industry Agnostic

0:46:56

Celebrating Episode #100 Where it Began with Chef Tim McDiarmid

0:30:28

The Secret to Where Everyone Wants to Shop/Dine/Vacation…

0:33:44

How to Communicate So You're Heard