💥 How To Remove Negative Google Reviews (THIS WORKS!)

How do I remove a bad Google review? This is one of the most common questions business owners have about their Google Business Profiles.

The old way we all know is this: Click "..." next to the review and report it by selecting which Google guideline it's breaking.

However, there's a new way: Google now has a dedicated form for reporting reviews. In this video, I take you through the review removal process using this new tool and give you some pro tips.
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Report your reviews for removal here:
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Timestamps:
0:13 The old way to report a review
1:13 The new way to report reviews via Google's form
2:21 Summary
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Transcript:

So one of the most common questions that business owners have is “How do I get rid of a negative review on my Google Business Profile?” There is a way, and there's actually a new way that a lot of people don't know about it. I'm going to tell you about that right now.

The traditional way that people would get rid of a negative review is you click this little “...” on the review and you can click “Report review”. You can report it for any of the many reasons why review content might violate Google's guidelines. And Google will guide you through all the different ways.

Sometimes you can just say “Off-topic” and Google’s reviewers/algorithm will just be like OK and remove the review. It’s great when that happens. In this case here this review is off topic because this person never actually had an experience with the business. So, I'm going to say “Off-topic: Review doesn't pertain to an experience at or with this business.” Send report. Sweet.

This workflow is dedicated to reporting reviews for removal.

First, you have to be logged into the account that you manage the Google Business Profile from. Then you scroll through to find the business that you want to report the review for.

Then it's going to ask you what you want to do. I want to report a new review for removal. Continue.

Next, you scroll through the list and find the review that you want to report. So here's the one that I want to get rid of. I click the report button and then it again gives you the options of what you want to report this for. What is the problem with this review? So again I'm going to choose “Off-topic”. And then click “Submit”. Done.

(I actually like to report almost all of my negative reviews as “off-topic”. You never know. Sometimes Google just removes it.)

This is not a guarantee that Google is going to remove the review for you, but it's very helpful to know the process and the methodology to get a review removed.

I hope that's very helpful for you. And if you have any negative reviews on your Google Business Profile, it's worth it to report them. Take a pass through, run them through this new tool and report any of these reviews that you'd like to try to get removed, and sometimes Google will do it.

[Go-VHE]

sorry but google's review system needs to be changed. you should have to produce a receipt or a contract from the business before reviewing them. it should be like the Ebay feedback system - you can only leave feedback for relevant transactions.

[MikeMunter]

Hi Darren, with all due respect, how is this any different than standard reporting with the three dots? What data do you have to show this alternative method works any better than the old method?

[anonymousf]

Man i would love a video on how to keep your negative review on a bad businesses review board. Not all negative reviews are fake or dishonest, and some are going to save more people from a horrible experiance. I was absolutley conned and taken advantage of when i was young and tried to post a negative google review for that business. My review kept getting removed where only i could see it. The revoew was not fake or dishonest in any way, but it sure was negative. This involved a dentist that absolutley ruined my smile for the rest of my life with an agressive and very much unneeded procedure.

[deepvoice]

if somebody had a bad experience at a company they should have the right to write about their experience. Just because the review is negative, doesn't mean its a fake review. Im glad people warn me about toxic people in toxic companies

[ib]

I hope it works for me best way was to report it to support team and if you are lucky they will get back to you. I have done this for a business for two consecutive years and got successful to remove negative as well as positive reviews that where not related to our business. Surprising level one support rejected the request and after escalation i explained everything thing to Google support over phone (yes they got back to me on phone) and convinced them to remove 90% of the 35 bad reviews i reported. Unfortunately reporting review as off topic never worked for me sorry Darren, I will also try the way you have mentioned but the way i got negative reviews remove was through Good Google support. Yes you have to be patient as whole process of reporting review to getting them removed take 4-8 weeks.

By the way Darren i never received the souvenir which i had won (2021/2022) as part of annual online conference/show which you conduct.

[veneta]

why use this tool? its the same options no? am I missing something?

[markanthonystamaria]

Hi Darren, great video. Thanks for this. A question here, can we report FAKE REVIEW weekly? What are its effects? Thanks!

[ib]

I would appreciate if you can do a video on how labor intensive this work is so that our clients respect what we do for them for the peanuts they pay us. Keep up the good job and appreciate the research work which you share with us.

[Merryfrankster_]

I have another method that works in some situations. If the reviewer also has a GMB I go and write them a viciously negative review. Then I email them and offer to change my review to five stars if they do the same.

[joeydelrio]

didnt work for me, bot mail said review didnt violate any policy. i had a customer that refused to pay for parts and threatened to bad review me if i did not give them the parts for free, i told them no, got zero money for the service call and then this customer left a bad review claiming i broke their dryer which i didnt do. this is total BS there has to be a way to get this removed.

[sandiogo]

Thanks for the video! Does the new way of reporting the review has a better chance for the review to be actually removed?

[Panagiotis-lz]

This video is very helpful for business owners who receive fake reviews. There are so many videos on YouTube about this topic. However, I have not seen any videos that try to help customers who post honest negative Google reviews that the business owners hide them?

[brentforbush]

I wish there was a way to review bad customers to warn contractors

[dougison]

Thanks great tip, that dorky Sparky link in the video. :) I know it's all good fun

[ajeetakhanna]

What if you have a legal dispute with a user who is inciting violence against me as an individual? I’ve submitted all documentation and some crazy psychotic criminal has been threatening to kill me and wants to defame our business.

[OmerChan-bx]

I tried this webpage, and when I pulled up the messages, the messages all came up with the exception of the one I want to delete, it didn't show up on the list, yet it is still posted. I think it might be easier to send a cease and desist letter from my lawyer.

[HomesForSaleInHouston]

Thank you. Tried your link, but said it was "not private". Also "Off Topic" didn't work for me so if anyone has any suggestions lmk. Don't know this person. I have not done any business with them. They left no comment just a 1 star review and am having to appeal Google's refusal to delete. Complete BS Google.

[pbryan]

Should we avoid submitting removal requests via BOTH the old and new methods? Ie. stick to one?
Or it doesn’t matter if we double up?

[ratcat]

I fixed a customers computer on the spot because his game was slow and jittery. I explained that he had no swap file space on his hard drive as it was only a 120 GB so I emptied his recycle bin and with his permission deleted some files to create just enough space for swap file to work, then it worked well. I said that will be $60. He didnt pay me then weeks later left a one star rating and said I deleted apps which I never did. I've tried to reply to the review but cannot get in for some reason. But apparently its good to have less than a perfec t 5 star rating because it is more believable.

[promesConstruction]

I did this... However Its Been "decision pending" for 2 weeks now. is this normal?