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How to Create a Custom Ticket View
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Custom Views help you to organize tickets better by grouping them into lists based on a defined set of criteria. For example, you can create a view for open tickets that are assigned to you, a view for tickets with specific SLAs applied to it, a view for tickets coming from a particular company, and more.
Using custom views can help your support team determine which tickets need immediate attention, help them stay focused, and plan accordingly on responding to the important customer queries first.
Here's a short video on how to create a Create Ticket View in Desk365.
Follow us on social media for more tips like these.
#customview #ticketview #Desk365
Using custom views can help your support team determine which tickets need immediate attention, help them stay focused, and plan accordingly on responding to the important customer queries first.
Here's a short video on how to create a Create Ticket View in Desk365.
Follow us on social media for more tips like these.
#customview #ticketview #Desk365
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